Commercial Service Manager

Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

About the role

DH Pace Company, Inc. aspires to hire a Service Manager in our Omaha, NE office! We sell, service, and install every type of door you can imagine! Our managers are skilled at scheduling, dispatching, project management, and managing labor costs.

Responsibilities

• Manage day-to-day operations of the commercial door service department
• Plan, manage, and implement schedules to meet daily customer commitments and ensure that the plan is properly executed
• Review workload and manpower to meet customer commitments in a cost effective manner
• Ensure that projects are completed timely, below budget and to the satisfaction of the customer
• Review monthly financial/operational reports and work with front-line managers to develop action plans to improve
• Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
• Assist with hiring, training and developing new employees
• Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations
• Review customer survey data, respond to customer concerns
• Other duties as assigned by Manager

Requirements

• Bachelor’s degree, highly preferred and a minimum of two (2) years of experience managing personnel; an equivalent combination of education and experience can be considered
• Possess an ability for technical applications and mechanical systems
• Must possess a Valid Driver’s License and good driving record

Benefits

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.