Commercial Security Systems Service Technician

About the role

At Fortis Fire & Safety, we provide industry-leading fire protection & security services across the United States. Our ever-growing footprint can be seen in California, Florida, North Carolina, and Chicago, and we are acquiring new brands all the time. We are proud to work together as one team under the Fortis Fire & Safety family, which includes CJ Suppression, Diversified Systems, Inc., Integrated Fire & Security Solutions, LaMarco Systems, LifeSafety Management, Piper Fire Protection, and VFS Fire & Security Services. United by a shared mission, we deliver comprehensive fire protection and security solutions nationwide. Joining Fortis means becoming part of a nationwide, next-generation fire protection company. We’re dedicated to a People-First philosophy, where we invest in our team through training and development, as well as a competitive benefits package. In return, we expect the very best from each of our employees every day. If you are ready to be exceptional in your chosen career, apply to work with us today!

LaMarco Systems in Northbrook, IL is seeking an experienced Commercial Security Systems Service Technician responsible for the service, maintenance, troubleshooting, and programming of commercial low-voltage systems. These systems include intrusion alarms, video surveillance, access control, networking, and related security technologies. The ideal candidate should also have basic knowledge of commercial fire alarm systems and a strong interest and ability to receive additional training and expand their fire alarm expertise.

Responsibilities

• Provide technical support to internal and external customers.
• Troubleshoot, service, and resolve issues involving CCTV, access control, card readers, locking hardware, intrusion alarms, servers, software, and system programming.
• Assist with basic fire alarm service and troubleshooting based on current experience and training.
• Participate in ongoing training to develop stronger fire alarm knowledge and technical capabilities.
• Complete all required service documentation accurately and promptly through the company's electronic CRM system.
• Follow the daily service schedule provided by the Service Coordinator or Service Manager using a company-issued mobile device.
• Deliver professional, courteous service and system training to customers.
• Participate in continuous technical and job-related education.
• Maintain accurate records of parts and equipment inventory.
• Operate a company vehicle safely and responsibly.
• Participate in the on-call rotation and work overtime when necessary.
• Follow all applicable safety procedures, industry standards, and company policies.

Requirements

• Minimum of two years of experience servicing, troubleshooting, installing, and programming commercial access control, intrusion alarm, and/or IP video surveillance systems.
• Basic knowledge of commercial fire alarm systems.
• Ability and willingness to learn fire alarm installation, service, testing, inspection, troubleshooting, and programming.
• Strong troubleshooting, problem-solving, and diagnostic skills.
• Experience with CCTV, access control, card readers, electronic locking hardware, intrusion alarms, networking, servers, and system programming.
• Manufacturer-specific product knowledge and installation or programming experience with systems such as Bosch, BlueBox, Brivo, Eagle Eye, Exacq, S2