Commercial Sales Account Manager

Welcome to Pioneer Square Brands, a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry. If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey. Our Core Purpose: We ensure mobile technology works so that people can focus on what matters. Our Core Values Genuine and RespectfulPride in Everything We DoExcellence through InnovationObsessed with Customer Success Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines. We are actively looking for a highly motivated and energetic professional with a positive attitude who desires to be part of our growing team. Competitive salaries and benefits, including profit sharing, await the successful candidate. Title: Commercial Sales Account Manager Location/Set-Up: Remote, with regular travel to key customers, partners, and events. Preferably based near a regional airport for convenient access to travel. About The Role The Commercial Sales Account Manager owns a portfolio of existing customer accounts and is measured on retention and expansion rather than new logo acquisition. You will serve as the trusted, day-to-day point of contact for your accounts, understanding their business, anticipating their needs, and using data and customer trends to help them succeed. In this role you are supported by PSB's Sales Operations team in Manila, who partner with you on reporting and dashboards, CRM hygiene, order and quote support, and account analytics for you to spend the majority of your time in front of customers. Success in this role comes from consistent, relationship-driven engagement, proactive problem-solving, and a genuine commitment to customer outcomes. Your primary objective in your role is to increase net revenue retention by preventing customer churn and growing our business with existing customers. This role is focused on nurturing and expanding established accounts, deepening relationships, uncovering new opportunities within the current customer base, and ensuring every customer sees ongoing value in partnering with Pioneer Square Brands. Job Responsibilities Own retention & growth: Manage and grow a portfolio of existing customer accounts, with a primary focus on net revenue retention (NRR), renewals, and expansionPrevent churn: Proactively identify at-risk accounts, understand the drivers of churn, and lead recovery and retention efforts before customers disengageGrow existing business: Uncover upsell and cross-sell opportunities within existing accounts by understanding each customer’s evolving needs and aligning them to PSB products and solutionsIntroduce new and updated products to existing customers, and uncover potential for custom product opportunitiesBe the trusted partner: Serve as the primary point of contact, building strong, trusted relationships across multiple stakeholders and ensuring a consistently positive customer experienceUse data to advise: Analyze customer purchasing patterns, usage data, and market trends to deliver insights, tailored recommendations, and data-backed business reviewsShow up in person: Travel approximately 40% of the time to visit customer sites and represent PSB at trade shows and industry eventsKeep the data clean: Maintain accurate account records, forecasts, and activity in the CRM, and report on retention, expansion, and pipeline healthCollaborate cross-functionally: Partner with Marketing, Product, Customer Support, and Operations to resolve issues quickly and deliver on customer commitments Job Qualifications At least 2–5 years in a comparable account management or customer-facing sales roleEnergized by nurturing and expanding existing relationships rather than chasing brand-new logosComfortable with up to 40% travel to customer sites and trade showsEnjoys digging into data, understanding customer trends, and genuinely helping customers succeedCalm, steady, and able to build authentic connections and trust with a wide range of stakeholdersAbility to be the customer's advocate in chief at VAULT, connecting them to the resources internally that they need to succeedExperience selling into commercial, B2B, or channel accounts, ideally with physical or consumer hardware productsProficiency with CRM platforms (e.g., Salesforce or HubSpot) and comfort working with sales data and reporting toolsTrack record of meeting or exceeding retention, renewal, or expansion targets Skills & Competencies Relationship BuildingCustomer-Centric MindsetAccount Growth & RetentionData-Driven InsightCommunication & InfluenceOwnership & AccountabilityResilience & AdaptabilityTechnical Aptitude Success Factors Net Revenue Retention (NRR) - Meets or exceeds NRR targets across the assigned account portfolioChurn Prevention - Reduces avoidable churn; at-risk accounts are identified and recovered earlyAccount Expansion - Grows revenue within existing accounts through upsell and cross-sellCustomer Health - High customer satisfaction, retention, and reference-abilityEngagement Rhythm - Consistent business reviews, site visits, and proactive touchpoints