Commercial Roofing Service Manager

About the role

TeamCraft Roofing is an independent family-owned and operated business, incorporated in 1996. Since then, we have expanded to 28+ locations in 13 states across the South, Mid-Atlantic, Northeast, and Midwest regions. As a growing company, our goal is to hire, retain, and reward exceptional employees - and promote from within. In addition to great pay and bonuses, we offer one of the best benefits packages in the industry. We are a safety-first company that supports commercial re-roofing, roof repairs, and emergency leak response to all types of customers, including retail, complex industrial, educational, and governmental. Our four core values are Safety, Honesty, Teamwork, and Quality - and we expect our employees to uphold these values.

Responsibilities

• Lead the local branch operation
• Sell work and strive to grow operations
• Maintain a positive customer base and experience
• Manage customer relations
• Provide leadership and develop the career of our field employees
• Adhere to all Company Roofing Safety Policies
• Evaluate multiple types of both low slope and steep slope roofing
• Diagnose problems on roofs and provide solutions
• Manage customer relations and build/maintain a positive customer base
• Build a customer base and actively sell work
• Hire and train employees; conduct employee evaluations
• Read drawings and specifications
• Estimate work
• Work outdoors in all types of weather
• Climb stairways and ladders; work on potentially unsafe or hazardous roofs and structures
• Work with hazardous materials including solvents, bottled gas, asphalt products and pitch
• Track job progress via Manning Reports-in-progress billing (in Acumatica)
• Complete Daily Reports for all 500-series jobs
• Complete inspections, both from phone and laptop
• Set up properties/outlines (excluding billing notes)
• Compose a thorough Scope of Work for estimating
• Prepare a written Proposal/Master Service Agreement (MSA)
• Complete Change Orders with an updated Scope of Work and Estimate/Proposal
• Email & Communication
• Construct clear, professional emails with appropriate attachments
• Remain vigilant and responsive to all emails, texts, and calls - timely response is required
• Job Management (Start to Finish)
• Set up jobs immediately upon receipt of a Purchase Order
• Build a complete job schedule
• Order materials
• Confirm labor assignments
• Arrange accommodations and equipment for jobs as needed
• Track job progress via Manning Reports-in-progress billing (in Acumatica)
• Weekly Deliverables
• Timekeeping completed each morning by 10:00AM EST
• Toolbox Talks submitted each week
• Red/Green Report, or Wednesday Job Calls Report, submitted Wednesday mornings
• Weekend On-Call/ Weekly Activities Link submitted by 9:00AM EST every Friday
• Attend the weekly Jobs conference call on Wednesday afternoon at 2:30PM EST, prepared to discuss job status, timing, and invoicing
• Material Transfer Orders (MTO's)
• Complete, deliver and maintain accurate Material Transfer Orders
• PIN Notices & Warranty Documents
• Complete Pre-Installation Notices (PINs) for all warranty jobs
• Maintain working knowledge of the types of warranties proposed to clients
• Company Credit Cards & Reporting
• Maintain and organize company credit card receipts
• Complete monthly bank/credit card reports for your office before the 10th of each month
• Vehicle & Site Inspections
• Complete company vehicle inspections on every service vehicle before the 10th of each month
• Visit jobsites weekly to evaluate safety, quality and efficiency
• Hiring & Office Growth
• Interview and hire new roofers; complete new hire orientations
• Meet with local clients and vendors to grow the office
• Listen to and engage customers; identify their needs and propose solutions
• Develop job site plans covering safety, loading/unloading the roof, dumpster placement, etc.
• Supervisory Responsibilities
• Manage a call center
• Manage a crew of individuals that consist of roofers, foreman and helpers/laborers
• Other duties as assigned

Qualifications

• High School Diploma or GED plus five years in a commercial roofing environment
• Considerable knowledge of various commercial roofing systems, materials, and installation methods
• Good knowledge of state and local building codes including Uniform Building Code, and electrical and plumbing codes
• Some knowledge of construction site development; commercial construction, demolition, and remodel procedures
• Experience determining roof types and estimating materials, hours, and replacement costs for commercial roofing projects
• Experience determining roof types and estimating materials, hours, and replacement costs for commercial roofing projects
• Experience directing large-scale commercial roofing projects and interpreting roofing plans, specifications and standards
• Experience determining roofing product acceptability and developing warranties
• Experience developing and monitoring construction and contract documents
• Valid driver's license
• Ability to read, analyze, and interpret, in English- safety rules, operating and maintenance instructions, and procedure manuals- and to write routine reports and correspondence
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and to compute rate and ratio
• Strong communication skills; must be comfortable fielding questions daily from clients, employees, and company leadership
• Strong organizational skills, including an effective personal filing/storage system