Commercial Relationship Specialist

About the role

This position supports commercial lenders on business and commercial banking products and services. The Commercial Relationship Specialist provides administrative and lending support, assists members with new accounts, and is responsible for the sales, service, and retention of commercial relationships. You will work independently to manage and develop commercial accounts that meet the credit union's lending requirements.

Responsibilities

• Open new business accounts to support disbursement of funds and extension of new loans
• Answer member inquiries on business and commercial products, services, accounts, and policies; promote cross-selling; research and correct account discrepancies
• Assist Commercial Lenders with originating new business and commercial loans, including discussing loan terms, collecting and reviewing financial packages, preparing application documents, and submitting to underwriting
• Process wire requests, loan payments, and withdrawals on lines of credit for business and commercial members
• Provide business and commercial lending support
• Assist business and commercial members in all areas of their relationship with the credit union, including loans, deposits, and other services
• Work closely with lenders, underwriters, loan servicing, processing, and documentation areas to ensure satisfactory closing of loans
• Work closely with lenders, underwriters, and loan operations to ensure satisfactory ongoing monitoring of loans
• Work closely with treasury management and deposit operations to ensure satisfactory ongoing monitoring of depository/treasury management accounts/services
• Collect photos and other pertinent documentation for internal appraisals and environmental reviews
• Assist with maintaining lending portfolios—clear loan, collateral, and deposit exceptions, credit exceptions, and assist with past dues
• Obtain credit information and ensure sufficient loan collateral
• Coordinate and assist with loan documentation/funding, LaserPro, and review attorney-prepared documents
• Assist other areas of business solutions and serve as backup with administrative support when needed
• Identify members' needs and credit union products/services
• Maintain familiarity with and follow all policies, procedures, and processes to meet compliance requirements of applicable federal regulations (e.g., Privacy Act, OFAC, BSA, Reg CC, Patriot Act)

Requirements

• High School Diploma (required)
• 3+ years of experience with commercial deposit operations (required)
• 3+ years of experience with commercial lending operations (required)
• Bachelor’s Degree in Business or related field (preferred)

Skills

• Strong communication
• Organization
• Problem-solving