Commercial Relationship Service Specialist Sr.

About the role

The Commercial Relationship Sales & Service Manager Senior (CML RSS Sr.) is the primary point of contact for assigned Commercial customers and Relationship Managers. The CML RSS Sr. works independently and in partnership with the Relationship Manager by providing a best-in-class experience for a diverse Commercial portfolio. The role applies advanced knowledge and understanding of customer and product onboarding to enhance relationship management, retention, and deepening sales. The CML RSS Sr. provides leadership, guidance, and day-to-day management over activities performed by other service colleagues or partners.

Responsibilities

• Act as the first-line decision maker to mitigate issues or questions, preventing escalation to management and minimizing customer impact; keep the Deal Team informed of material changes and risks.
• Identify, research, analyze, and resolve complex problems independently, ensuring adherence to bank policies and procedures while retaining relationships.
• Manage complex, highly visible, large, or sensitive customers and services using expertise in commercial banking.
• Offer products to grow relationships, such as Escrow Services, Deposit Account Control Agreements, FBOs, Controlled Disbursement, Credit Sweeps, and Public Funds.
• Understand and manage relationships with large private and public companies ($50MM - $2BB+ annual sales), high-risk businesses, and specialized verticals (e.g., Fund Finance, Sponsors, Institutional and Government, North American Financial Services, REITs, Healthcare, Commercial Real Estate, Tech & Telecom, Large Corp, Middle Market).
• Provide exceptional oversight of onboarding, commercial deposit and loan accounts, with advanced ability to manage end-to-end processes, customer experience, and risks.
• Handle sizeable relationships, approve multi-million dollar transactions, and manage unique requirements for the assigned portfolio.
• Represent Huntington’s Commercial brand by delivering a "Category of One" experience through professional, discreet, and positive communications with forward-thinking solutions.
• Attend customer meetings independently or with the Deal Team; participate in deal team and business segment meetings to stay informed of customer strategies, relationship plans, and business priorities.
• Provide day-to-day guidance to other service colleagues and partners, managing the most complex customers, including those with high account volumes and complexity.
• Serve as a key resource to establish workflows, solve issues, implement new processes, and provide operational and risk management support within the business unit and Commercial Segment.
• Actively participate in and lead projects and bank initiatives.
• Perform other duties as assigned.

Qualifications

• Basic Qualifications:
  • High school Diploma or GED.
  • 5+ years in commercial banking with a focus on deposits, loans, treasury management, customer service, or banking operations.
• Preferred Qualifications:
  • Demonstrates confidence, assertiveness, professionalism, and the ability to collaborate with all levels of the organization.
  • Proficient use of Microsoft Office and other digital resources.
  • Excellence in customer service, initiative-taking, and goal orientation.
  • Excellent written and verbal communication skills, including grammar and demeanor.
  • Strong ability to facilitate and negotiate.
  • Ability to mentor, coach, and train peers and less experienced colleagues.
  • Strong organizational skills with diligence, planning, and follow-up.
  • Ability to work independently on multiple tasks without compromising quality.
  • Enhanced critical thinking and analytical skills.
  • Adaptable to change.
  • Promoter of Huntington and Commercial cultures.

Schedule

This is an exempt position (not eligible for overtime pay).

Certain positions outside our branch network may be eligible for a flexible work arrangement, combining in-office and work-from-home opportunities. Specific work arrangements will be provided by the hiring team.