Commercial Property Manager

Position Responsibilities

• Ensure that team members develop, grow, and maintain strong relationships with tenant partners to deliver best-in-class customer service and Healthpeak core values (W.E. C.A.R.E)
• Conduct annual performance evaluations for members of team along with other HR functions as assigned
• Meet regularly with team members to review property operations
• Manage properties proactively
• Responsible for tenant satisfaction and lease compliance
• Develop and maintain strong working relationships with our tenants and decision makers
• Anticipate tenant needs
• Address tenant concerns quickly, professionally, and economically
• Schedule and attend regular meetings with key tenants to review property operations
• Ensure work orders and preventative maintenance tasks are being tracked in specified work order system and completed in a timely and professional manner and in accordance with company KPIs
• Oversee and participate in portfolio specific tenant outreach programs
• Cover tenant survey process, including annual action plan implementation
• Assist with lease review and abstracting as needed
• Coordinate all phases of pre- and post-move in process
• Ensure proper tenant submetering tracking and billing
• Ensure accurate and timely tenant billing, including operating and tax reconciliations
• Regularly review Accounts Receivable reports, follow up on delinquent payments and recommend legal action when necessary
• Maximize recoverable income on a property-by-property basis
• Prepare annual operating budget and 5-year capital plan for each property on an annual basis
• Manage operations within property level budget for each property in respective portfolio
• Review property cash flows and overall property operations. Understand, report and take responsibility for monthly expense variances in the respective portfolio
• Responsible for monthly accruals
• Manage vendor services and operational projects
• Competitively bid service and special projects and prepare agreements
• Oversee capital projects and attend construction meetings as needed
• Inspect and review all buildings regularly and act on items to be addressed
• Interact daily with building engineers to ensure continuity of building operations
• Review and approve vendor invoices and ensure timely and accurate payment
• Ensure operational compliance (i.e., vendor contract reviews, insurance certificate compliance, tenant contact audit, update Accounting System and Work Order System, etc.)
• Ensure tenant, vendor and team contact information and building records are maintained accurately
• Ensure compliance with all laws, codes, regulations, insurance, warranties and reporting requirements
• Ensure incident reports are properly filed and oversee insurance claim process as needed
• Perform administrative duties as necessary
• Support and adhere to Healthpeak's corporate compliance and operating policies and procedures
• Tour vacant space and support leasing efforts as needed
• Assist with collection and coordination of market data, including market rents and operating expense estimates
• Assist with acquisitions and dispositions, as required.
• Sustain a high level of confidentiality with all company information
• Perform other duties as assigned

Qualifications

• Bachelor’s degree in Marketing, Business, Real Estate, Finance, and/or Accounting
• A professional designation from BOMA, IREM, or CCIM preferred
• Minimum of 5 years of experience in commercial real estate property management. Experience in Life Science Lab/healthcare property management strongly preferred
• Experience in the analysis of operational and financial data
• Possess strong initiative and sense of personal responsibility
• Ability to establish and maintain rapport with business community and interact with various levels of professionals
• Excellent written and verbal communication skills
• Able to prioritize tasks and projects and thrive in fast-paced environment

Benefits

Competitive benefit package and generous cash incentive, salary commensurate with experience: $115,000 - $135,000 annually