Commercial Project Manager, Pharmaceuticals

About the role

The Commercial Project Manager, Pharmaceuticals at Catalent Pharma Solutions in Kansas City, MO is responsible for serving as the primary customer contact, managing sales orders, ensuring customer satisfaction, and driving service excellence.

Responsibilities

• Serve as the primary customer contact for assigned accounts, managing all communications, schedules, issues, and proactive updates while processing sales orders and providing firm commitment dates.
• Proactively manage the customer forecasting cycle, counseling accounts on expectations, handling necessary escalations, and providing support and timely updates on product shipments and third-party orders.
• Oversee the receipt of required customer forecasts and generate necessary internal and external reporting related to customer-supplied materials.
• Monitor and report on customer forecast accuracy, On-Time Delivery (OTD), and other KPIs; forecast monthly/quarterly revenue for Finance; and ensure accurate billing and revenue reconciliation.
• Work with Finance Department to confirm POD and reconcile revenue accounts.
• Track on Time Delivery (OTD) and Key Performance Indicators (KPI) for customers and provide feedback to management.
• Forecast monthly and quarterly revenue plan to Finance.
• Other duties as assigned.

Requirements

• 3-5 years of relevant experience in customer service, sales or project management.
• Bachelor's Degree preferred.
• Must be computer literate with past experience using ERP systems.
• Proficient in Microsoft applications (Word, Excel, PowerPoint, etc).
• Excellent written and verbal communications skills.
• Ability to easily learn and retain technical information.
• Well organized with ability to handle multiple activities simultaneously.
• Good problem-solving skills, including innovative and creative solutions.

Qualifications

• Defined career path and annual performance review and feedback process.
• Diverse, inclusive culture.
• Positive working environment focusing on continually improving processes to remain innovative.
• Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives.
• Dynamic, fast-paced work environment.
• Meaningful work.
• Personal initiative.
• Opportunities for professional development.

Benefits

• 152 hours of PTO + 8 paid holidays.
• Medical, dental and vision benefits effective day one of employment.
• Tuition Reimbursement - Let us help you finish your degree or start a new degree!
• WellHub- program to promote overall physical wellness.
• Perkspot - offers exclusive or private discounts from approximately 900+ merchants in a wide array of categories.

Pay

Competitive compensation package.

Schedule

1st shift, M-F.