Commercial Project Manager - Enterprise MxU

About the role

Ting is a fiber-first internet service provider dedicated to building and operating world-class gigabit networks in the communities we serve. The Commercial Services team focuses on businesses, MDU properties, and enterprise customers, delivering reliable, high-performance connectivity. As a Commercial Project Manager, you will oversee the entire lifecycle of projects, from contract signing to delivery.

Responsibilities

• Pre-Construction & Design Review: Validate cost estimates, flag discrepancies, and finalize scopes of work with Sales Engineering.
• Lead Desktop Design Reviews: Analyze routes, map strands, assess facilities for MDU, enterprise, and PON deployments.
• Manage Permits: Identify and initiate applications with municipalities, utilities, and right-of-way authorities to secure project timelines.
• Post-Contract Delivery Management: Manage project kick-offs, track milestones, and ensure alignment across all workstreams.
• Vendor Resourcing & Management: Source, onboard, and manage field vendors and subcontractors, ensuring quality, safety, and timely execution.
• Purchase Orders & Budget Control: Own the PO issuance process, coordinate approvals, and monitor project costs against estimates.
• Customer Communication & Experience: Act as the primary customer-facing point of contact, setting clear expectations and maintaining a proactive communication strategy.
• Cross-Functional Collaboration: Work closely with Networks, Engineering, OSP, Field Operations, NOC, Finance, and Sales to ensure seamless project delivery.

Requirements

• Bachelor’s degree in Business, Engineering, or equivalent professional experience.
• Minimum 3 years of project management experience in telecommunications, ISP, construction, utilities, or network infrastructure delivery.
• Hands-on familiarity with Bulk MDU Internet, Enterprise DIA, and/or Commercial PON (GPON/XGS-PON) deployment projects.
• Demonstrated experience managing the full post-contract delivery cycle, including permitting, OSP/drop construction, CPE procurement, and installation.
• Proven vendor management skills, including sourcing, contracting, performance management, and dispute resolution.
• Experience with purchase orders, vendor NTP processes, and multi-vendor approval workflows in a capital project environment.
• Strong program management skills, including tracking and controlling project spend against approved budgets, variance analysis, and overage prevention.
• Excellent written and verbal communication skills, able to converse at both a technical and business level.
• Strong customer focus and empathy, committed to delivering an outstanding experience at every touchpoint.
• Proficiency with project management tools such as Open Project, Google Suites, and Hubspot platforms.
• Ability to work effectively in a fully remote setting with minimal supervision.
• Willingness to travel if needed.

Qualifications

• PMP certification or equivalent project management credential preferred.
• Experience with GIS/OSP design tools, structured cabling, and permitting portals.
• Familiarity with NESC, local ROW, and utility make-ready processes.
• Comfort working in a start-up-style environment within a larger organization.

Skills

• Technical fluency in telecommunications and network infrastructure.
• Interpersonal skills to navigate multi-stakeholder environments with confidence.
• Strong organizational and analytical skills.
• Ability to work independently and manage multiple projects simultaneously.

Benefits

The base salary range for this position is $80,000 - $85,000. Tucows offers a comprehensive benefits package, including fair compensation and generous perks. Learn more about Tucows Benefits.

Pay

$80,000 - $85,000 USD per year for US residents. Other countries may have different ranges.

Schedule

This role requires being based in one of the following Ting Towns: Holly Springs, Centennial, or Charlottesville.