Commercial Project Manager - Enterprise MxU

About the role

Ting is a fiber-first internet service provider dedicated to building and operating world-class gigabit networks in the communities we serve. The Commercial Services team focuses on businesses, MDU properties, and enterprise customers, delivering reliable, high-performance connectivity.

Responsibilities

• Pre-Construction & Design Review: Validate cost estimates, flag discrepancies, and finalize scopes of work.
• Lead Desktop Design Reviews: Conduct route analysis, strand mapping, and facilities assessments for MDU, enterprise, and PON deployments.
• Identify Permits Early: Initiate applications with municipalities, utilities, and right-of-way authorities to protect project timelines.
• Post-Contract Delivery Management: Manage project kick-off, milestone tracking, and schedule adherence across all workstreams.
• Develop Detailed Schedules: Account for permitting lead times, vendor availability, material procurement, and customer readiness windows.
• Coordinate Drop Construction: Ensure field vendors are resourced, sequenced correctly, and executing to spec.
• Evaluate & Communicate Risk: Develop mitigation plans and escalate blockers with recommended solutions.
• Vendor Resourcing & Management: Source, onboard, and manage field vendors and subcontractors.
• Manage Vendors: Hold vendors accountable to quality standards, safety requirements, and contractual timelines; conduct performance reviews and document outcomes.
• Source & Issue POs: Own the PO issuance process, ensuring proper scoping, approval, and issuance before field work begins.
• Track Spend & Resolve Discrepancies: Maintain a live project cost tracker, reconcile actual spend against the approved cost estimate, and resolve variances early.
• Communicate with Customers: Act as the primary customer-facing point of contact, set expectations, and maintain a professional communication cadence.
• Customer Readiness: Coordinate customer-side readiness milestones to eliminate last-mile delays.
• Navigate Difficult Conversations: Handle schedule slippage, scope changes, vendor delays with transparency and a solutions-first mindset.
• Cross-Functional Collaboration: Partner closely with Networks, Engineering, OSP, Field Operations, NOC, Finance, and Sales to ensure seamless handoffs and shared accountability.
• Process Improvement: Contribute to process improvement initiatives, playbook development, and lessons-learned documentation.

Requirements

• Bachelor’s degree in Business, Engineering, or equivalent professional experience.
• Minimum 3 years of project management experience in telecommunications, ISP, construction, utilities, or network infrastructure delivery.
• Hands-on familiarity with Bulk MDU Internet, Enterprise DIA, and/or Commercial PON (GPON/XGS-PON) deployment projects.
• Proven vendor management skills — sourcing, contracting, performance management, and dispute resolution.
• Experience managing purchase orders, vendor NTP processes, and multi-vendor approval workflows in a capital project environment.
• Strong program management skills with the ability to coordinate and schedule multiple long-term projects simultaneously.
• Strong data, metrics, and analysis skills; comfortable with progress tracking, reporting, and escalating issues to senior management when necessary.
• Excellent written and verbal communication skills; able to converse at both a technical and business level with customers, leadership, and field crews alike.
• Strong customer focus and empathy; committed to delivering an outstanding experience at every touchpoint.
• Proficiency with project management tools (e.g., Open Project, Google Suites, and Hubspot platforms).
• Ability to work effectively in a fully remote setting with minimal supervision.
• Willingness to travel if needed.

Preferred

• PMP certification or equivalent project management credential.
• Experience with GIS/OSP design tools, structured cabling, and permitting portals.
• Familiarity with NESC, local ROW, and utility make-ready processes.
• Comfort working in a start-up-style environment within a larger organization — adaptable, self-directed, and energized by building new processes.