Commercial Project Manager - Enterprise MxU

About the role

Ting is a fiber-first internet service provider dedicated to building and operating world-class gigabit networks in the communities we serve. The Commercial Services team focuses on businesses, MDU properties, and enterprise customers, delivering reliable, high-performance connectivity.

Responsibilities

• Pre-Construction & Design Review: Validate cost estimates, flag discrepancies, and finalize scopes of work with Sales Engineering.
• Lead Desktop Design Reviews: Conduct route analysis, strand mapping, and facilities assessments for MDU, enterprise, and PON deployments.
• Identify Permits Early: Initiate applications with municipalities, utilities, and right-of-way authorities to protect project timelines.
• Post-Contract Delivery Management: Manage project kick-off, milestone tracking, and schedule adherence across all workstreams.
• Develop Detailed Schedules: Account for permitting lead times, vendor availability, material procurement, and customer readiness windows.
• Coordinate Drop Construction: Ensure field vendors are resourced, sequenced correctly, and execute to spec.
• Evaluate & Communicate Risk: Proactively identify and develop mitigation plans for project risks.
• Vendor Resourcing & Management: Source, onboard, and manage field vendors and subcontractors, holding them accountable to quality standards and timelines.
• Own PO Issuance Process: Ensure purchase orders are properly scoped, approved, and issued before field work begins.
• Track & Control Spend: Monitor vendor invoices and progress billings against PO values, resolving discrepancies before overages occur.
• Customer Communication & Experience: Act as the primary customer-facing point of contact, setting clear expectations and maintaining a professional communication cadence.
• Cross-Functional Collaboration: Partner closely with Networks, Engineering, OSP, Field Operations, NOC, Finance, and Sales to ensure seamless project delivery.
• Process Improvement: Contribute to process improvement initiatives, playbook development, and lessons-learned documentation to strengthen Commercial delivery capability.

Requirements

• Bachelor’s degree in Business, Engineering, or equivalent professional experience.
• Minimum 3 years of project management experience in telecommunications, ISP, construction, utilities, or network infrastructure delivery.
• Hands-on familiarity with Bulk MDU Internet, Enterprise DIA, and/or Commercial PON (GPON/XGS-PON) deployment projects.
• Proven vendor management skills, including sourcing, contracting, performance management, and dispute resolution.
• Experience managing purchase orders, vendor NTP processes, and multi-vendor approval workflows in a capital project environment.
• Demonstrated ability to track and control project spend against approved budgets, including variance analysis and overage prevention.
• Strong program management skills with the ability to coordinate and schedule multiple long-term projects simultaneously.
• Strong data, metrics, and analysis skills; comfortable with progress tracking, reporting, and escalating issues to senior management when necessary.
• Excellent written and verbal communication skills; able to converse at both a technical and business level with customers, leadership, and field crews alike.
• Strong customer focus and empathy; committed to delivering an outstanding experience at every touchpoint.
• Proficiency with project management tools (e.g., Open Project, Google Suites, and Hubspot platforms).
• Ability to work effectively in a fully remote setting with minimal supervision.
• Willingness to travel if needed.

Qualifications

• PMP certification or equivalent project management credential preferred.
• Familiarity with GIS/OSP design tools, structured cabling, and permitting portals.
• Comfort working in a start-up-style environment within a larger organization.

Skills

• Technical Fluency
• Interpersonal Polish
• Ownership
• Adaptability
• Self-Directed
• Energy

Benefits

The base salary range for this position is $80,000 - $85,000. Range shown in $USD for US residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.

Pay

The base salary range for this position is $80,000 - $85,000. Range shown in $USD for US residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications.

Schedule

The role is required to be based in one of the following Ting Towns: Holly Springs, Centennial or Charlottesville.