Commercial Parking Manager - Cincinnati
Position Summary
The Commercial Parking Manager oversees the daily operations of one or multiple commercial parking facilities, ensuring efficiency, profitability, and excellent customer service. This role is responsible for staff management, revenue tracking, client relations, and operational compliance.
Essential Duties And Responsibilities
Serving as the main point of contact with each property, fostering open communication, promptly addressing concerns, and ensuring contractual obligations are consistently met.
Building trust with hotel stakeholders and proactively seeking feedback to create strong, long-term partnerships that support service improvements and additional business opportunities.
Handling scheduling, staffing, and quality assurance at each location, conducting frequent site visits to identify and resolve operational issues while maintaining consistent standards of customer service.
Tracking site-level revenue, payroll, and expenses to highlight trends or irregularities, collaborating with the Regional Director on cost-control measures and accurate record-keeping to ensure each site remains financially sound and aligned with budget expectations.
Recruiting and training hourly associates, setting clear performance goals, and offering ongoing coaching to maintain a supportive environment that promotes both employee satisfaction and strong customer service outcomes.
Regularly updating the Regional Director on progress, challenges, and needs across all accounts, using personal devices to coordinate quickly with staff or leadership in emergencies or time-sensitive situations.
Maintaining an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth, seeking and applying feedback from both internal and external customers, promoting a culture of quality, and continuously working to enhance processes, services, and supervisory skills to drive team success.
Knowledge and Critical Skills/Expertise
Advanced Client Management Skills: Building and maintaining strong client relationships, effectively communicating with stakeholders, understanding their needs, and promptly resolving any issues.
Strong Analytical and Problem-Solving Abilities: Dissecting complex data and situations, particularly related to revenue and payroll, pinpointing and rectifying discrepancies in revenue reporting, unraveling the root causes of operational inefficiencies, and creating effective solutions to boost performance.
Effective Training and Leadership Skills: Practical knowledge of basic training methods, operational software, and essential leadership principles to guide teams effectively, demonstrating hands-on coaching, team building, and adaptability across multiple sites.
Payroll Management Expertise: Managing payroll focused on scheduling and overtime control, instructing managers in creating efficient schedules and monitoring these for operational efficiency, supporting the role’s aim to optimize labor costs.
Technological Proficiency: Solid grasp of relevant technology, particularly in PMC’s revenue management and scheduling software, collaborating with IT departments and external vendors for the successful rollout of new technologies.
Excellent Communication and Reporting Skills: Regularly reporting to operations and HR, as well as effective communication with various departments and external vendors, communicating complex information in a clear and concise manner.
Adaptability and Flexibility: Being adaptable to changing environments and flexible in managing various demands, especially in a role that involves frequent travel and the capacity to handle unexpected challenges in project management and revenue operations.