PARKING MANAGER - COMMERCIAL - EVENTS

Compensation Range: $28.00 - $30.00 per hour + Bonus. Schedule: Events-based position primarily evenings and weekends; open availability required.

About Us

One of the nation’s leading parking management experts, we recognize that “people” drive our success. With over 75 years in business, we understand the importance of treating clients, partners, guests, and team members with respect and courtesy. As one of the largest privately held management companies, we combine experience, passion, and innovation to adapt to new technologies and market demands.

Our strong, distinctive culture is built on shared vision, style, and values. Common traits include clear values, caring, loyalty, humility, and a deep commitment to community. These principles guide our decision-making and define how we engage with customers, clients, suppliers, and team members.

About the Role

As an Operations Manager, you will lead a team of parking attendants and valets, providing guidance and support to ensure high standards of performance. This role offers the opportunity to demonstrate leadership and contribute to business success.

Responsibilities

• Accountability:
  • Manage day-to-day operations, ensuring adherence to procedures and standards.
  • Plan personnel utilization, including interviewing, selection, policy compliance, training, supervision, performance reviews, and regulatory adherence.
  • Develop and implement operational procedures to optimize efficiency and customer service.
  • Oversee daily cash handling and submit accurate collection reports.
  • Manage parking lot equipment and facilities, including maintenance and damage control.
  • Recruit, hire, train, and schedule staff.
  • Hold team members accountable, provide performance feedback, and conduct evaluations.
  • Promote professionalism, accountability, and exceptional customer service.
  • Maintain a safe environment for employees and guests, including vehicle safety and traffic control.
  • Oversee facility maintenance (e.g., key gate arms, parking systems, booths, signage).
  • Ensure cleanliness and appearance of the parking area.
• Profitability:
  • Monitor financial performance, including revenue, expenses, and labor costs.
  • Implement cost-control measures while maintaining service quality.
  • Identify revenue growth opportunities through promotions, pricing, or additional services.
  • Analyze financial data to optimize staffing, pricing, and profitability.
  • Set and track key performance metrics for operational efficiency, customer service, and financial performance.
  • Meet or exceed established performance targets.
• Exceptional Service:
  • Train and motivate staff to deliver exceptional customer service.
  • Address customer inquiries, concerns, and complaints professionally and promptly.
  • Assess service quality through feedback and take corrective actions.
  • Ensure guests receive outstanding service and resolve concerns effectively.
  • Monitor customer feedback and improve service quality continuously.
• Communication:
  • Foster clear and open communication within the team and across departments.
  • Coordinate with property management for a seamless guest experience.
  • Conduct regular staff meetings to share information and gather input.
• Family:
  • Create a positive, supportive work environment that promotes teamwork and belonging.
  • Encourage work-life balance for team members.
  • Offer opportunities for professional growth and development.

Requirements

• Bachelor’s degree or equivalent education and experience.
• Minimum of 5 years of parking or transportation management experience.
• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Physical ability to lift heavy items (50 lbs).
• Financial acumen is a plus.

Benefits

• Medical, dental, vision, and life insurance coverage.
• Flexible Spending Accounts.
• 401k.
• Vacation, sick leave, and holiday pay.
• Discount programs.