Commercial Parking Manager - Austin TX

About the role

The Commercial Parking Manager oversees the daily operations of one or more commercial parking facilities. This position is responsible for operational performance, employee supervision, client relationships, revenue and expense monitoring, safety, service quality, and compliance with company and property requirements. The ideal candidate is an organized and adaptable leader with experience in parking, hospitality, transportation, property management, or another customer-focused operation. Primary objective: lead safe, efficient, profitable, and customer-focused parking operations while maintaining strong client relationships, developing employees, protecting company assets, and meeting financial and operational expectations.

Responsibilities

• Oversee daily operations for one or more commercial parking facilities.
• Serve as the primary operational contact for assigned clients and properties.
• Build professional relationships with clients, address concerns promptly, and ensure contractual service requirements are met.
• Prepare schedules and maintain appropriate staffing levels based on operational needs.
• Monitor service quality, facility conditions, equipment, traffic flow, safety, and employee performance.
• Conduct regular site visits and address operational issues, equipment problems, and process inefficiencies.
• Monitor revenue, payroll, overtime, expenses, and other account-level financial information.
• Review operational and financial reports for accuracy and investigate discrepancies.
• Maintain accurate records and submit required reports by established deadlines.
• Support budgeting, cost-control, revenue growth, and operational-improvement initiatives.
• Recruit, onboard, train, coach, and supervise assigned employees.
• Establish performance expectations and address performance or conduct concerns consistently.
• Promote a respectful, inclusive, safe, and service-focused work environment.
• Ensure employees follow company policies, client requirements, cash-handling procedures, and safety standards.
• Coordinate with Operations, Human Resources, Payroll, Finance, Information Technology, vendors, and other departments.
• Support the implementation and use of parking, revenue-control, scheduling, and reporting technology.
• Report accidents, injuries, property damage, safety hazards, and operational concerns promptly.
• Assist with new account openings, transitions, special events, and other operational projects when required.
• Travel between assigned properties and other company locations as needed.
• Attend required meetings and complete assigned training by established deadlines.
• Work a flexible schedule based on business needs