Commercial Operations Support Officer

About the role

The Commercial Operations Support Officer will play a crucial role in supporting the Commercial Service Officers (CSOs) and assisting in the delivery of exceptional client experiences. They will collaborate with colleagues and leaders to ensure a seamless service experience for Commercial Banking clients.

Responsibilities

• Provides direct support for internal colleagues based on department needs.
• Process account maintenance as requested.
• Prepare and process manual transactions as needed.
• Respond to service inquiries from clients or Relationship Managers.
• Comply with all policies and procedures related to client service activities, reinforcing processes and controls to ensure compliance.
• Work with Commercial Servicing Manager, Leads, and Officers to bring the full complement of Commercial Banking services to their clients.
• Reinforce a work environment centered on continuous improvement and service excellence in support of Commercial Banking clients.

Requirements

• Bachelor’s Degree (preferably in Finance, Business, or Economics).
• 3+ years of experience in commercial banking.
• Proven track record in delivering high levels of customer service.
• Ability to work independently as a motivated and self-directed individual.

Skills

• Strong organizational skills.
• Excellent communication and interpersonal abilities.
• Proficient in MS 365 products.
• Knowledge of banking regulations and compliance standards.

Pay

The salary range for this full-time position is $33.65 - $36.06 hourly, plus bonus and benefits. Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.