Commercial Operations Specialist (51442)

Position Summary

Owns the commercial demand signal that feeds sales, inventory and operations planning, and supports profitable growth through commercial analytics, pricing tools and reporting.

Key Responsibilities

• Demand planning and SIOP input
• Build and maintain the commercial demand signal from Salesforce: pipeline by product family, weighted and unweighted, phased to expected award date.
• Reconcile the CRM pipeline to the SIOP demand plan each cycle and explain variance by market and product line.
• Own the commercial inputs pack for the monthly SIOP meeting; partner with Operations and Supply Chain on capacity implications.
• Flag capacity-relevant opportunities early: large, long-lead or non-standard jobs that need factory visibility before Job Commit.
• Maintain the NPD pipeline view so engineering capacity can be planned against what is coming.
• Baseline and publish forecast accuracy by market, product family and seller; run the error analysis behind it.
• Commercial analytics and reporting
• Build and maintain dashboards covering revenue, margin, pipeline, bookings and backlog.
• Analyze performance by market, product family and channel; explain movement rather than only reporting it.
• Deliver executive and board reporting on a published schedule.
• Maintain the definitions behind every published metric so numbers reconcile across audiences.
• Pricing and commercial support
• Perform pricing and margin analysis in support of quotes and proposals.
• Maintain pricing models and the tools sales uses to price work.
• Support delegation of authority approvals: assemble the submission pack and track the approval to a decision.
• Monitor realized margin against quoted margin and surface the variance.

Second Responsibilities

• Customer and Market Intelligence
• Customer and segment analysis in support of coverage and account planning.
• Competitive monitoring on product, lead time and pricing posture.
• Commercial process improvement
• Document commercial workflows and keep the documentation current.
• Identify automation opportunities and specify them for the Revenue Systems team.

Required Qualifications

• Bachelor's degree in business, finance, supply chain, engineering or a related field.
• Four to six years in commercial analytics, sales operations, demand planning or related discipline.
• Advanced Excel and working command of a BI tool such as Power BI.
• Experience working with CRM and ERP data.
• Able to work across Sales, Operations and Supply Chain without a reporting line into any of them.
• Comfortable owning a recurring operating cadence.

Preferred Qualifications

• Manufacturing or industrial experience, particularly engineer-to-order.
• Exposure to SIOP or a formal demand planning cycle.
• Salesforce reporting and dashboard experience.
• Statistical forecasting or demand modelling exposure.
• Continuous improvement or Lean background.
• Experience with a configurator or CPQ platform.

Benefits

• Medical, vision, and dental plans
• Short-term and long-term disability insurance
• Group term life insurance coverage
• HSA, FSA, and Dependent Care plans available
• 8 paid holidays, 4 floating holidays, and generous PTO policy
• 401k matching
• Company paid events
• Annual safety shoe allowance
• Education assistance program

EEO Statement

Gradian Thermal Solutions is committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, political affiliation, or any other legally protected status. Employment decisions at Gradian are based on merit, qualifications, and business needs. We prohibit discrimination and harassment of any kind and actively promote a culture of fairness, equity, and opportunity. We also provide reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, practices, or observances, in accordance with applicable laws.