Commercial Operations Portal Specialist

About the Role

The Commercial Operations Portal Specialist manages the company’s commercial account vendor and marketplace portals, serving as a key liaison between vendors, customers, and internal teams to ensure orders, inquiries, shipments, and related activities are handled accurately and efficiently. The role monitors portal activity, resolves order-related issues, maintains accurate information, and ensures compliance with established service levels, vendor requirements, and company processes. The position requires strong attention to detail, prioritization, problem-solving, and the ability to manage a high-volume workload, while providing additional Commercial Operations support, including order entry, during periods of increased demand or staffing shortages.

Essential Functions

• Manage assigned commercial account vendor and marketplace portals throughout the day.
• Process and respond to vendor portal inquiries, cases, messages, and requests accurately and timely.
• Maintain accurate order, shipment, inventory, and related information within vendor portals.
• Monitor portal activity for orders, cancellations, modifications, backorders, shipment issues, and other exceptions.
• Ensure vendor-specific requirements, procedures, and service-level expectations are consistently followed.
• Research and resolve order and fulfillment issues originating through vendor portals.
• Coordinate with Sales, Customer Service, Warehouse, Purchasing, Transportation, and other internal teams to resolve operational issues.
• Own assigned issues and follow through to resolution or appropriate escalation.
• Monitor orders for potential delays or issues that could impact fulfillment, customers, vendors, or SLAs.
• Communicate order status, delays, backorders, shipment issues, and resolutions to vendors, customers, and internal stakeholders.
• Maintain accurate and detailed documentation of inquiries, actions, communications, and resolutions in Salesforce and other applicable systems.
• Meet established Commercial Operations productivity, accuracy, quality, case-aging, and service-level expectations.
• Identify recurring portal, order, or fulfillment issues and communicate trends and process improvement opportunities to leadership.
• Support Commercial Operations initiatives and provide order-entry assistance during month-end or planned/unplanned staffing shortages.
• Perform other Commercial Operations responsibilities as needed while managing competing priorities effectively.

Qualifications

• 1–2 years of experience in customer service, order management, sales support, operations, e-commerce, marketplace management, or a related field.
• Experience working in a high-volume, detail-oriented environment with established productivity and quality expectations.
• Experience managing multiple priorities while consistently meeting deadlines and service-level expectations.
• Strong attention to detail and commitment to accuracy.
• Experience working with commercial account vendor, marketplace, or e-commerce portals preferred.
• Experience with Salesforce, CRM, ERP, order management, or similar business systems preferred.
• Strong analytical, problem-solving, research, and critical-thinking skills.
• Ability to interpret and follow vendor-specific requirements, processes, and procedures.
• Excellent written and verbal communication skills with the ability to manage customer and vendor expectations.
• Strong organizational and time-management skills with the ability to work independently, collaborate cross-functionally, and adapt to changing business needs.

Physical Requirements

• Prolonged periods of sitting and working on a computer
• Must be able to lift 15 pounds at a time

Benefits

• Position is fully remote
• Major medical, dental and vision coverage available with no waiting period
• Free Employee Assistance Program
• 401K with match
• Employee discount—Receive Ubique Group products at company cost
• On demand pay option available
• Ubique offers 9 paid holidays plus 1 floating holiday per year and up to 13 Accrued PTO days per year