Commercial Operations Manager (Boston)

About the role

You won't process orders by hand: you'll own the agents that draft the work, and you'll manage the analysts who run it. You edit, decide and improve.

Responsibilities

• Own B2B and corporate order processing end to end: PO to delivery, routing guides, ASN and labelling compliance, chargebacks, and allocation against the weeks-of-cover caps.
• Own marketplace operations: Amazon account health, buy box, in-stock and reimbursements, run on our own BigQuery numbers, not the platform's.
• Stock into FBA and AWD stays with Production & Logistics; you own the channel.
• Run the weekly Amazon and marketplace scorecards.
• Own invoice routing and receivables chasing across wholesale and corporate. Know what payment is owed and get it in.
• Manage and maintain your own agents: order-processing drafts, B2B compliance, the scorecard feed.

Requirements

4+ years in commercial, sales or channel operations at a physical goods brand: several of wholesale, B2B, and marketplaces including Amazon Seller/Vendor Central.

You know order-to-cash cold: routing guides, ASNs, chargebacks, receivables.

You've cleaned up a messy B2B ops function before.

AI-first with evidence. You've automated real work and can tell us exactly what it replaced.

A manager who sets standards and lifts the people around you, and low-ego enough to still fix the order yourself.

Based in or able to work from London (Fitzrovia) or Boston.

Benefits

We've grown 15x in the last five years. The next phase is bigger still, and everyone we hire has a hand in shaping it.

The people who thrive here treat the work seriously and themselves a little less so.

We look after our people properly. The basics and more.