Commercial Operations Manager

What You Will Do

• Manage daily coordination with our 3PL partners across the US and Canada
• Own inbound logistics and customs clearance for finished goods entering North America
• Cook kit, postpone, and value-added services with 3PL and contract manufacturers
• Handle reverse logistics: returns, refurbishment, warranty tracking, and failure analysis with CS and Engineering
• Monitor fulfillment performance and resolve issues — don't hand them off, close them
• Make sure inventory, logistics, and fulfillment are confirmed before any launch or promotion goes live across B2B, B2C, & DTC
• Track dependencies and timelines across commercial, supply chain, and ops teams
• Identify gaps and risks early and drive resolution before they become problems
• Keep real-time tabs on inventory across DTC platforms, retail, wholesale, and B2B accounts
• Flag stockout risks, coordinate replenishment, and keep channel health visible
• Feed accurate demand planning inputs to Supply Chain and Purchasing on time
• Own the trackers and dashboards that keep launches, inventory, and fulfillment status visible
• Prep materials for business reviews and operational planning discussions
• Make sure the right people have the right information without having to ask for it
• Build and standardize coordination processes with 3PL partners and internal teams
• Spot bottlenecks, fix them, and make sure they stay fixed
• Help establish operating rhythms as the NA business scales

  Requirements

  • Solid hands-on experience in fulfillment ops, 3PL coordination - supply chain is a nice to have
  • Direct experience managing 3PL relationships: daily coordination, issue resolution, holding partners accountable
  • Worked across multiple channel types — DTC, B2C, B2B — and understand how fulfillment and inventory needs differ across them
  • Comfortable with inbound logistics, customs clearance, kitting/postponement, and returns/refurbishment flows
  • Able to work across Sales, Supply Chain, and Customer Experience without needing a lot of hand-holding
  • Familiar with ERP systems, WMS or TMS tools, and/or retailer or other platform portals
  • You operate independently and collaborate cross-functionally
  • Based in or willing to relocate to St. Louis, MO