Commercial Operations Manager

Key Responsibilities

• Lead the Deal Desk cadence to validate opportunity strategy, commercial viability, and alignment with regional sales priorities.
• Facilitate Go/No-Go and deal strategy reviews for complex opportunities and RFQs, including assessing entrenchment/position, risks, and required actions.
• Escalate issues impacting deal risk, margin integrity, compliance, feasibility, or customer commitments.
• Develop high-quality, competitive solution proposals and complex RFQs across AMS, ensuring accuracy, clarity, and alignment with customer requirements.
• Own proposal/bid process execution—driving timelines, clean handoffs, and cross-functional alignment through submission and award/closeout.
• Assist in maintaining and improving bid documentation, templates, commercial models, and standardized content libraries to increase speed and consistency.
• Conduct commercial risk assessments across deal structure, scope, pricing, terms, and cross-functional inputs.
• Ensure proposal compliance with approval matrices, pricing guardrails, contractual standards, and internal policies.
• Partner with Legal and Finance on exceptions, commercial terms, and risk mitigation.
• Utilize digital workflows supporting the commercial process (e.g., Salesforce for pipeline/quote visibility and governance).
• Utilize Ironclad for NDA and proposal-related workflows (e.g., intake, routing, and document package management) in alignment with internal policies and approvals.

Shared Responsibilities

• Collaborate with Sales leadership on opportunity qualification and pursuit prioritization.
• Partner with Solution Consulting & Services, Product, Project Management, and Pricing to validate feasibility, solution alignment, and cost/margin structure.
• Share best practices and frameworks across the global bid management and commercial operations teams.
• Support the evolution of tools, systems, content, and commercial processes to improve proposal speed, consistency, and competitiveness.

Required Skills & Experience

• Bachelor’s degree in Business, Sales, Legal, or related field (or equivalent experience).
• 3+ years’ experience in proposal/bid management, complex RFQs, quoting governance, and commercial documentation/contract review.
• Strong cross-functional leadership experience in a matrix environment (Sales, Legal, Finance, Technical Solutions, Product).
• Ability to operate in a fast-paced, deadline-driven environment with strong attention to detail and sound judgment.
• Analytical mindset and comfort working in a metric-driven environment.
• Experience engaging senior leaders and influencing outcomes with structured recommendations.

Preferred

• Experience with Salesforce for pipeline/forecasting visibility, reporting, data quality, process adherence.
• Experience with Ironclad for NDA and proposal workflow management.