Commercial Operations Coordinator

Essential Functions

• Conducts the onboarding and offboarding processes for Commercial team members.
  • Functions as the primary point of contact to ensure a smooth and efficient experience (IT tickets, phone procurement, distribution lists, CRM license assignment).
  • Maintains and optimizes onboarding processes, materials, checklists, and Standard Operating Procedures (SOPs).
• Coordinates the necessary Credentialing activities to ensure compliance with various hospital requirements.
  • Collects certification documentation and provides in a timely manner.
  • Maintains audit-ready records and escalates issues of non-compliance accordingly.
• Maintains state licensing compliance for applicable states and team members.
  • Maintains the annual renewal process by collecting and following up on required documentation.
  • Monitors state licensing compliance and escalates issues of non-compliance.
• Administers the Anktiva vial replacement program according to the defined process and policy.
  • Monitors and routes replacement requests for approval.
  • Maintains accurate documentation and communicates effectively with requestors.
  • Recommends process and policy updates as needed.
• Investigates vial order anomalies using knowledge of the ImmunityBio distribution model.
  • Gathers relevant information and recommends next steps to authorize any exceptions on non-standard orders.
• Standardizes and archives all Commercial operations materials, including master personnel rosters and functional organizational charts.
  • Manages SOPs and cross-functional workflow documentation to ensure internal audit readiness and operational scalability.
• Facilitates the development and maintenance of the Commercial SharePoint environment and supports field communications.
  • Manages the Commercial SharePoint environment.
  • Supports field communications.
• Leads project management activities for the Commercial Operations team and the management of the associated contracts and purchase orders.
  • Performs ad-hoc and cross-functional duties and/or projects assigned to support business needs and provide developmental opportunities.

Knowledge, Skills, & Abilities

• Process-oriented mindset.
• Ability to communicate effectively with external and internal stakeholders, including leadership.
• Strong Excel, Word and PowerPoint skills.
• Ability to collaborate and work effectively with other departments in the organization.

Working Environment / Physical Environment

• This position works on site as noted in your offer letter.
• Regular work schedule is Monday – Friday, within standard business hours.
• Flexibility is available with manager approval.