Commercial Loan Servicing Specialist

About the role

This position performs a variety of maintenance and transactions to service and support Commercial Loans. Tasks are to be completed in a timely and accurate manner in accordance with regulatory requirements and departmental procedures. Flexibility and a willingness to learn multiple tasks are essential.

You will support the commercial loan sales team by extending the First Merchants Bank mission through responsiveness to internal business partner communications—phone calls, emails, and other requests—in a professional, thorough, accurate, and timely manner.

Responsibilities

• Complete commercial loan maintenance submitted via Workflow or other authorized channels, escalating issues or resolutions when necessary.
• Process loan transactions for payments, payoffs, exceptions, reversals, escrows, and corrections.
• Provide backup support for department wire transfer processing, transaction entry approval, and loan history research.
• Assist with testing Core Processing system enhancements.
• Participate in special projects as assigned by the Manager.

Requirements

• High school diploma or equivalent (GED).
• Two (2) years of financial service, customer service, or related processing experience.

Skills

The following would be a plus:

• Prior banking experience.
• Experience with Microsoft Outlook, Excel, and Word.

Benefits

• Medical, Dental, and Vision Insurance.
• 401k.
• Health Savings and Flexible Spending Accounts.
• Vacation/Sick Time.
• Paid Holidays.
• Paid Parental Leave.
• Tuition Reimbursement.
• Additional benefits, including bonuses.

Pay

Competitive base pay plus bonuses.