Commercial Loan Servicing Specialist

Key Accountabilities

• Reviews daily reports to ensure accurate customer billing, rate review, payment changes, transfers and performs maintenance necessary for corrections.
• Affords assistance in the ongoing processing of exception handling by pulling and working entries from tracking reports.
• Performs booking of new and modified loans in the core system.
• Performs the quality control function for new loans and the maintenance on loan modifications.
• Maintains the integrity of data entered into core systems.
• Ensures accurate processing of payments, loan advances and transaction reversals necessary to maintain accuracy in the loan core system.
• Processes all non-accrual and charge-off entries for the Commercial Loan Department as well as all OREO transfers.
• Reconciles general ledger balances to ensure system accuracy.
• Provides payoff quotes, transacts the payoff in core and processes the paid loan paperwork including the preparation of collateral releases.
• Maintains job function procedures.
• Maintains the Salesforce Queues for requests and processes accordingly.
• Maintains job function procedures.
• Maintains collateral through UCC continuations and verification of liquid collateral values (i.e., Stocks).
• Maintains the monitoring and payment of loan accounts taxes escrowed.
• Maintains the monitoring of hazard and flood insurance, including force placement.
• Maintains the updating of the rate indexes daily.
• Acts as the back-up to the Senior Commercial Loan Servicing Specialist for SWAP processes, requests from the Legal Department regarding confidential information related to subpoenas, requests from the Workout Department related SBA repurchases, and demonstrates excellent customer service skills at all times to promote a positive image for the bank.
• Identifies appropriate area to refer more complex issues and/or problems and troubleshoots routine commercial system problems; provides problem resolution and serves as an information resource regarding system input.
• Performs additional duties, departmental cross-training and participates in special projects as required.
• Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.

Qualifications

• High school diploma
• Some college or additional education preferred
• 3 years’ related work experience
• Knowledge of commercial loan documentation and the collateral
• Commercial loan systems experience preferred