Commercial Loan Servicing Specialist

BANC OF CALIFORNIA AND YOUR CAREER Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities. The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, SmartStreet™. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more. At Banc of California, our success is powered by our people and a shared commitment to delivering meaningful results. We foster an environment where entrepreneurial thinking is encouraged, and accountability and operational excellence are expected. Our team members are empowered to take ownership, make informed decisions, and make a meaningful impact as the bank continues to grow and evolve. We are dedicated to supporting your growth and wellbeing through comprehensive benefits, robust development opportunities, and inclusive programs that enable you to perform at your best. Together we win! THE OPPORTUNITY Responsible for providing comprehensive commercial loan servicing support to Commercial Banking business units. Duties include researching and analyzing loan and core system data, processing loan payments and advances, handling borrower and internal customer inquiries, performing loan maintenance, managing payoff requests, balancing daily general ledger activity, and delivering exceptional customer service. Ensures all activities are completed accurately and in compliance with Company policies and procedures, as well as all applicable federal and state laws and regulations. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates. How You’ll Make a Difference Process a variety of loan transactions, including payments, advances, transfers, incoming wire transactions, payoffs, and related general ledger entries.Provide responsive and professional customer service by assisting borrowers and internal business partners with account inquiries, transaction status updates, and servicing requests, including handling inbound telephone inquiries.Research, analyze, and maintain loan account history and transaction records to ensure data accuracy and completeness.Prepare, process, and retain supporting documentation for all transactions completed within the loan servicing system in accordance with established procedures.Perform daily balancing and reconciliation activities to ensure the accuracy of loan servicing and general ledger transactions.Support operational efficiency by identifying and resolving servicing discrepancies, exceptions, and customer issues in a timely manner.Maintain compliance with applicable regulatory requirements, Company policies, and departmental procedures.Read and understand loan documents.Continually provide and receive cross-training in multiple functional areas within loan servicing to provide support wherever and whenever needed in a dynamic, energetic, and demanding environment.Organize, maintain, and protect physical loan files and electronic data while strictly observing data security protocols.Assist in year-end reporting.Follow all established policies and procedures.Perform other duties and projects as assigned. What You’ll Bring Bachelor’s degree preferred.A minimum of one (1) year of related experience or training in commercial loan servicing within the financial services industry.Basic work experience, knowledge, and training in loan servicing activities and terminology.Basic knowledge of related state and federal banking compliance regulations and Bank lending policies governing lending, including fair lending, privacy, and RESPA, as well as the Company’s operational policies, procedures, products, and services.Basic skills in computer terminal and personal computer operation, mainframe computer systems, word processing, spreadsheets, and specialty software programs.Intermediate typing skills to meet the production needs of the position.Basic math skills, including the ability to calculate interest and percentages; balance accounts; add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; locate routine mathematical errors; and compute rates, ratios, and percentages, including drafting and interpreting bar graphs.Effective organizational and time management skills.Ability to understand, remember, and apply oral and written instructions or other information.Ability to work with general supervision while performing duties.High school diploma or equivalent required. How We’ll Support You Financial Security: You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting.Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off.Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more. The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors. Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to their actual or perceived race (including traits associated with race, such as hair texture, hair type or protective hairstyles), religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender, gender identity, gender expression, gender transitioning, citizenship status, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information, or disability (mental or physical), requests for accommodation and any additional protected categories set forth in applicable federal, state or local laws. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.