Commercial Loan Servicing Specialist 3

About the role

Summit Credit Union seeks a Commercial Loan Servicing Specialist 3 to join our team. This role plays a critical behind-the-scenes role supporting complex commercial loans, ensuring accuracy, compliance, and an exceptional member experience from booking through payoff.

Responsibilities

• Ensure Loan Accuracy & Integrity by booking new commercial loans, renewals, and modifications accurately and timely within core systems while meeting underwriting and regulatory requirements.
• Support the Full Loan Lifecycle through processing payments, payoffs, escrows, ticklers, final titles, liens, loan files, and other post-closing activities that protect the credit union and our members.
• Partner & Collaborate with Business Relationship Managers and Loan Servicing staff to resolve requests promptly and keep lending relationships running smoothly.
• Maintain Regulatory Excellence by ensuring member records, assignments, and loan documentation meet all compliance and policy standards.
• Manage Loan Ticklers proactively to clear exceptions and maintain an optimal level of outstanding items.
• Enhance Processes & Systems by identifying improvements, participating in special projects, and supporting well-documented procedures that strengthen efficiency and accuracy.
• Train & Support Teammates by providing guidance and knowledge sharing to ensure consistent, high-quality work across the team.
• Aid Department Leadership by supporting the Manager with daily operational needs to keep the department running effectively.

Requirements

• High School Diploma or General Education Degree (GED) required.
• Four (4) or more years of loan systems or loan operations experience, or an equivalent combination of education and experience.
• Strong written and verbal communication skills with the ability to interact professionally with members and internal partners.
• Proven ability to meet deadlines and work accurately under pressure.
• Excellent customer service mindset with strong interpersonal skills.
• Exceptional attention to detail and commitment to accuracy.
• Ability to maintain the highest level of confidentiality.
• Working knowledge of lending regulations with the ability to follow policies and procedures to ensure compliance.

Qualifications

• High School Diploma or General Education Degree (GED) required.
• Four (4) or more years of loan systems or loan operations experience, or an equivalent combination of education and experience.
• Strong written and verbal communication skills with the ability to interact professionally with members and internal partners.
• Proven ability to meet deadlines and work accurately under pressure.
• Excellent customer service mindset with strong interpersonal skills.
• Exceptional attention to detail and commitment to accuracy.
• Ability to maintain the highest level of confidentiality.
• Working knowledge of lending regulations with the ability to follow policies and procedures to ensure compliance.

Skills

• Strong written and verbal communication skills.
• Proven ability to meet deadlines and work accurately under pressure.
• Excellent customer service mindset.
• Exceptional attention to detail and commitment to accuracy.
• Ability to maintain the highest level of confidentiality.
• Working knowledge of lending regulations.

Benefits

• Excellent health insurance options to support you and your family.
• 401(k) with employer match to help you invest in your future.
• Generous paid time off so you can recharge and live your life.
• Paid holidays and wellness-focused benefits.
• Opportunities for professional growth and cross-functional learning.
• A people-first culture that values accuracy, collaboration, and impact.
• And more benefits designed to support you—at work and beyond.

Pay

Compensation is competitive and commensurate with experience.

Schedule

The schedule is flexible and includes occasional travel to branches.