Commercial Loan Administrator

Reports to: Pre-Closing Loan Admin Manager • Nonexempt • Omaha, NE (16949 Lakeside Hills Plz.) • In-office 4× per week with flexible hours subject to supervisor approval

About the role

A Commercial Business Specialist coordinates all aspects of loan pre-closing, manages workflow, orders documents, and supports lenders in portfolio management. The role involves engaging with customers to answer loan and DDA inquiries, coordinating DDA account openings, and ensuring timely problem resolution.

Responsibilities

• Work with officers, attorneys, and third-party personnel to coordinate loan requests and closings.
• Coordinate with credit teams to ensure loan requests are in underwriting or fully approved; collect final loan approval for the file.
• Prepare loan documents in Laser Pro and assist in setting closing dates.
• Collect all due diligence items needed for loan closing, including corporate documents, title, appraisal, appraisal review, credit reports, collateral documentation, and serial numbers.
• Oversee department workflow and ensure all parties are aware of weekly closings, account openings, underwriting status, and customer calls.
• Ensure loan transactions are carried out within the bank’s loan policy parameters.
• Answer customer inquiries regarding loans, DDAs, and general questions.
• Prepare, obtain, order, and analyze pertinent documentation; verify moderate to complex loan transactions.
• Review, prepare, and maintain credit files; follow up on outstanding items.
• Process advances, disbursements, and payoff letters.
• Review closing documentation to ensure loan terms and structure conform to bank policies.
• Participate in periodic audits and work with internal and external parties to ensure receipt and final disposition of vital loan documents.
• Review due diligence documents, including purchase contracts, entity documents, lease agreements, UCC searches, title, and insurance policies.
• Responsible for safekeeping of original notes and collateral.
• Process adverse action and withdrawn files, including sending declination letters and completing adverse action forms.
• Maintain and monitor a tickler system for follow-ups.
• Process loan payments.
• Communicate with loan officers about discrepancies, customer issues, and outstanding ticklers.
• Project a professional image in dress, manner, communication, and focus.
• Demonstrate commitment, dependability, and respect for team members.
• Regular and predictable attendance, punctuality, and adherence to agreed-upon schedule.
• Perform physical requirements as described in the Physical Requirements section.
• Handle special projects and other duties as assigned.

Requirements

• High school diploma or equivalent required; associate degree or relevant post-secondary education preferred.
• Minimum of 2 years of banking, lending, loan administration, commercial banking, or related financial services experience preferred.
• Ability to read, interpret, and apply bank policies, procedures, loan approval requirements, and regulatory requirements.
• Strong organizational skills with the ability to manage multiple loan transactions, deadlines, customers, and workflow priorities simultaneously.
• Strong attention to detail and accuracy, particularly when reviewing loan, collateral, entity, title, insurance, and other due diligence documentation.
• Ability to identify discrepancies, missing information, documentation deficiencies, and potential issues; take appropriate steps to resolve or escalate them.
• Ability to communicate clearly, professionally, and effectively with customers, lenders, credit personnel, attorneys, title companies, appraisers, insurance providers, and other internal and external parties.
• Ability to work independently within established policies, procedures, and assigned authority while seeking guidance or escalation when needed.
• Ability to research and self-source information using available systems, policies, procedures, and other resources.
• Ability to maintain confidentiality and exercise appropriate judgment when handling customer, financial, credit, and loan information.
• Proficiency with Microsoft Office applications and the ability to learn and effectively use loan administration, document preparation, core banking, workflow, and other banking systems.
• Regular and reliable attendance is an essential function of the position.

Physical Demands

• Primarily sedentary office work requiring the ability to sit and work at a computer for extended periods.
• Frequent use of a computer, keyboard, mouse, telephone, and other standard office equipment.
• Ability to communicate effectively in person, by telephone, and through electronic communication.
• Ability to frequently reach with hands and arms and perform repetitive hand and finger movements associated with computer and office equipment use.
• Ability to occasionally stand, walk, bend, reach, and move throughout the office and bank premises.
• Ability to occasionally lift, carry, or move office materials, files, documents, and supplies weighing up to approximately 20 pounds.
• Ability to visually review and accurately interpret documents, computer screens, spreadsheets, and other written or electronic materials.
• Ability to hear and communicate effectively in an office environment and by telephone.
• Ability to maintain concentration and attention to detail while working in an environment that may include interruptions and competing priorities.

Schedule

Monday – Friday, 8 a.m. – 5 p.m.