Commercial Loan Administrative Assistant

About The Role This role supports Relationship Managers throughout the commercial lending process, combining customer service for lending clients with internal loan processing and portfolio administration. You'll coordinate with customers, Relationship Managers, internal departments, and external partners to keep loan processing timely and accurate. The team is looking to fill this position as soon as possible. What You'll Do Loan Origination & Documentation Support Relationship Managers through new loan originations, renewals, closings, and portfolio administrationPrepare loan proposals, commitment letters, and other lending documentationPrepare loan documents using LaserPro software or coordinate documentation with outside legal counselCoordinate loan closings and order appraisals, title work, flood searches, and other required documentationEnsure loan documents are properly executed, filed, and recorded, including mortgages and UCC filingsProcess loan disbursement requests and forward completed loan packages to the loan servicing team for system booking Portfolio & Account Maintenance Follow up on outstanding documentation, financial exceptions, and other loan requirementsHelp set up customer payment arrangements, including automatic paymentsMonitor loan maturity reports, delinquencies, daily NSF activity, and other account maintenance requirementsAssist with loan portfolio reviews, delinquency collections, and matured loan follow-upsSupport month-end and other administrative reporting Customer Service & Administration Respond to customer and branch inquiries about loan and deposit services, research issues, and coordinate resolutions with the right departmentsParticipate in client calls, schedule appointments, and maintain calendarsCoordinate with internal teams and external partners to support timely loan processing and customer serviceMaintain organized loan files and ensure compliance with banking documentation, policies, and proceduresComplete required training, including BSA and anti-money laundering (AML)Handle general administrative duties, including ordering departmental supplies and supporting office equipment needsMaintain regular and reliable attendance What You Bring High school diploma or GED3+ years of administrative support experience within a lending departmentExperience with consumer or commercial loan processes (commercial lending concepts and loan documentation preferred)Understanding of loan documentation requirements, closing coordination, appraisals, title work, and related lending proceduresStrong attention to detail and accuracy in preparing, reviewing, and maintaining loan documentationProficiency in Microsoft Word, Excel, Outlook, and internet-based researchStrong verbal and written communication skillsAbility to provide excellent customer service while working with internal teams and external partnersStrong organizational skills and the ability to manage multiple priorities and deadlinesNMLS certification may be required or obtained upon hire Additional Information E-Verify is used to confirm the identity and employment eligibility of newly hired employees.