Commercial Lines Operation Manager

About the role

Leavitt Group of Northern Arizona is seeking a Commercial Lines Operations Manager to lead and support our Commercial Lines service team. This role is responsible for providing operational leadership, maintaining service continuity, developing employees, and ensuring a consistent, high-quality client experience.

Leavitt Group of Northern Arizona combines the relationships and culture of a local agency with the resources and support of Leavitt Group, one of the nation's largest privately held insurance brokerages. We believe in investing in our people, supporting long-term career growth, and creating an environment where employees can thrive both professionally and personally.

Responsibilities

• Lead, coach, and develop Commercial Lines service team members, including Account Managers and Processors, while fostering a positive and accountable culture.
• Partner with agency leadership to oversee department operations, support onboarding and training, manage team capacity, and ensure consistency in service, documentation, and workflow execution.
• Provide guidance on Commercial Lines service issues, renewals, carrier processes, account handling, and coverage-related questions.
• Help evaluate and coordinate account reassignment decisions based on workload, service continuity, account complexity, Producer relationships, renewal timing, and team capacity.
• Support quality control efforts, training initiatives, workflow consistency, and visibility into department performance and renewal activity.
• Serve as a trusted resource for agency leadership and employees, providing guidance, support, and problem-solving throughout the commercial lines operation.

Qualifications

Required Qualifications

• Active Property & Casualty license
• 5+ years of Commercial Lines insurance experience
• Demonstrated leadership experience managing, coaching, and developing employees
• Strong understanding of Commercial Lines account management, renewals, endorsements, documentation, carrier relationships, and service workflows
• Knowledge of agency operations, quality control, E&O awareness, and service best practices
• Strong organizational, communication, and problem-solving skills
• Ability to manage multiple priorities and support a fast-paced team environment

Preferred Qualifications

• Experience leading Commercial Lines service teams
• Familiarity with agency management systems such as AMS360, Applied Epic, or similar platforms
• Experience with workflow development, process improvement, and operational oversight
• CIC, CISR, CRM, CPCU, or other industry designations

Pay

$90,000-$120,000 annual base salary; opportunity for performance-based bonuses. Compensation range: $90K - $125K.

Benefits

• Comprehensive benefits package including medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Paid time off and company holidays
• Professional development and continuing education opportunities
• Career growth opportunities within one of the largest privately held insurance brokerages in the United States