Commercial Lines Marketing and Underwriting Senior Specialist - South Texas

About the role

The Commercial Lines Marketing and Underwriting Senior Specialist (SBDS) develops, manages, and strategically grows independent agency relationships with a focus on agency marketing, new business production, and retention of existing business within an assigned region or territory. This role identifies business opportunities, strengthens agency partnerships, and drives profitable growth through regular agency engagement and field marketing activities. The incumbent applies underwriting expertise to review, analyze, approve, or decline complex business within their letter of authority and serves as a liaison with company personnel regarding business opportunities and problem resolution. Field-based work requires travel within the assigned market, and residency within or close proximity to the designated market is required.

Responsibilities

• Calculate, prepare, and develop premium quotations in accordance with corporate underwriting guidelines and delegated authority.
• Determine underwriting eligibility, analyze account exposures, and accept or reject new business, renewals, endorsements, and policy changes within authority limits.
• Evaluate agency production, loss experience, and profitability to identify trends and implement corrective action plans as needed.
• Manage an assigned territory or region, with accountability for new business development, retention, profitability, and growth objectives.
• Develop, maintain, and strengthen agency relationships through regular consultation, service, and business planning.
• Address agent and policyholder inquiries and coordinate solutions to customer, operational, and service-related issues.
• Promote workers' compensation insurance products and services while identifying opportunities to expand business within the territory.
• Gather and analyze market, competitive, and product intelligence to support territory and business strategies.
• Interpret territory performance reports and prepare periodic reports, recommendations, and business analyses as requested.
• Collaborate with Claims, Loss Control, Premium Audit, and other internal departments to develop and execute service strategies for agents and policyholders.
• Research and coordinate responses to agents, policyholders, regulatory entities, and other business partners.
• Participate in agency appointments, onboarding, training, and annual agency audit activities.
• Negotiate and manage consultative agreements and service plans with designated agency partners.
• Represent the company at industry events, trade associations, agency meetings, and promotional activities.
• Provide input into agency advisory councils, rate reviews, regional planning initiatives, and other strategic projects.
• Assist in establishing regional goals and contribute to territory and organizational business planning.
• Serve as a technical resource and subject matter expert within the region or territory.
• Lead training and knowledge-sharing sessions for team members, agents, policyholders, and business partners.
• Mentor and develop Business Development Consultants and other team members through coaching, guidance, and support.
• Demonstrate leadership by serving as a backup to the Regional Manager and supporting special committees, task forces, and organizational initiatives.

Qualifications

• Bachelor’s degree in marketing, insurance, or a related field. MBA or other advanced degree is preferred.
• Relevant combination of education and experience may be considered in lieu of a degree.
• Seven years of experience in an insurance organization with demonstrated technical knowledge in underwriting, marketing, loss prevention, auditing, or similar areas.
• Certification, or progress toward, is highly preferred and encouraged.
• Monoline workers’ compensation or multiline P&C insurance experience required.
• Continuous learning is required, as defined by the company’s learning philosophy.

Skills

• Advanced judgment skills in evaluating and determining proper pricing for prospective policyholders using corporate underwriting guidelines.
• Ability to manage agency relationships and make sound underwriting decisions.
• Thorough knowledge of jurisdictional workers' compensation laws.
• Ability to calculate expected pricing, dividends, and premium quotations for agents and policyholders.
• Analytical skills to assess territory or region, identify problems, and implement corrective actions.
• Ability to comprehend consequences of problem situations and address or escalate them appropriately.
• Excellent verbal and written communication skills for interacting with agents, policyholders, and internal customers.
• Innovative and creative problem-solving for unique situations.
• Strong time management and organizational skills with the ability to shift priorities.
• Knowledge of occupational classification codes, loss ratios, claims histories, retention plans, and scheduled rating related to workers' compensation.
• Leadership abilities, including mentoring and training team members and agents.
• Ability to research workers' compensation laws, regulations, or issues to provide guidance.
• Demonstrated expertise in territory or regional management.

Working Conditions

Work is performed both in a virtual office and in the field with minimal hazards. Travel is required with occasional overnight stays. Must possess a valid driver’s license with a record that meets corporate standards. May be required to lift and carry computer equipment and other marketing promotional items weighing up to 35 lbs.

Pay

A reasonable estimate for this role is between $101,650 and $170,335. Actual compensation relies on consideration of internal equity, candidate’s skills and professional experience, geographic location, market, and other potential factors.