Commercial Lines Customer Service Representative (CSR)

Responsibilities

• Support agents with policy changes, endorsements, renewals, and cancellations
• Issue Certificates of Insurance and process documentation
• Enter policy and claims data into AMS systems
• Maintain accurate records and follow up on service requests
• Collaborate with agents and underwriters to resolve account issues
• Review applications and documents for accuracy and compliance

Qualifications

• 1+ years insurance experience (required)
• High School Diploma (required)
• No insurance license required
• Proficient in Microsoft 365 programs (highly preferred)
• Exposure to software system AMS 360 (preferred)
• Familiarity with contractual/legal insurance language (preferred)
• Strong communication, organization, and multitasking skills
• Service-oriented, adaptable, and eager to learn