Commercial Lines Claims Manager

Major Duties and Responsibilities

• Assist Commercial lines property and casualty clients with the process of reporting new claims and with problem resolution on previously reported claims
• Evaluate reported claims for coverage applicability, investigating aspects of the claims when necessary
• Enter initial claim data into the agency computer system and update it as new data becomes available, in accordance with agency procedures
• Affiliate with other agency employees in evaluating coverage issues and resolving claim problems for their clients
• Monitor activity on large, open claims for all clients
• Monitor total claim activity for “Franchise Accounts”
• Prepare the claim review portion of client stewardship reports and meetings
• Prepare risk/loss analysis reports, upon request from clients
• Negotiate coverage, reserve and payment issues with carrier adjusters as needed
• Participate in capability presentations, explaining and demonstrating the claim services and assistance we provide our clients
• Serve as a member of the agency’s disaster awareness/recovery team
• Train other agency personnel on claim procedures and technical coverage issues

Requirements

• A Four-year college degree or equivalent work experience
• Three years property/casualty insurance work experience
• Basic knowledge of property/casualty coverages (advanced knowledge preferred)
• Good interpersonal skills and customer focus
• Good analytical skills for evaluating claim results, sources and trends
• Basic computer/data entry skills (agency management, word processing and spreadsheet software experience preferred)
• The ability to effectively communicate both orally (especially on the telephone) and in writing