Commercial Lines Manager

Essential Functions

• Supervise, mentor, and develop a team of commercial lines account managers and support staff
• Conduct performance evaluations, coaching, and training to ensure professional growth
• Establish clear performance expectations and accountability metrics
• Lead team meetings and foster a collaborative, high-performance culture
• Oversee servicing of commercial accounts to ensure accuracy, timeliness, and quality
• Manage complex or high-value client relationships
• Partner with producers/sales teams to onboard new clients and ensure smooth transitions
• Monitor retention strategies and implement improvements to enhance client satisfaction
• Ensure compliance with insurance regulations, carrier guidelines, and internal policies
• Optimize workflows, procedures, and systems to improve efficiency
• Review and approve policies, endorsements, renewals, and coverage placements
• Analyze production reports, service metrics, and team workloads
• Develop and maintain strong relationships with insurance carriers
• Negotiate terms, pricing, and coverage solutions
• Stay informed on market trends, carrier appetite, and underwriting changes
• Ensure adherence to all regulatory requirements and licensing standards
• Maintain documentation and audit readiness
• Identify operational risks and implement mitigation strategies

Competencies & Qualifications

• Strong leadership and team development skills
• Excellent communication and client relationship management abilities
• Deep knowledge of commercial insurance products and coverages
• Analytical and problem-solving skills
• High attention to detail and organizational skills
• Proficiency with agency management systems (EPIC) and Microsoft Office Suite

Education & Experience

• 5–10+ years of commercial insurance experience
• Prior leadership or supervisory experience required
• Active Florida 2-20 or insurance license is required
• Professional designations such as CIC, CPCU, or ARM (preferred)

Benefits

• Comprehensive health-related benefit options including medical, vision, and dental
• 401(k) with company match
• Company paid life insurance
• STD, LTD
• Generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!