Commercial Lines Account Manager

About HUB

HUB advises businesses and individuals on preparing for the unexpected. As a leading insurance broker, we focus on protecting what matters most through tailored insurance solutions and unrelenting advocacy.

Why Choose HUB?

• A competitive, exciting, and friendly work environment
• Continuous opportunities for growth and development
• Competitive salaries and benefits offerings
• Health savings account funding
• 401(k) matching program
• Life and short-term disability plans
• Long-term disability options
• Comprehensive wellness program
• Generous PTO package
• Employee engagement events
• The ability to be part of a motivated, winning team
• Opportunities for career advancement
• Strong community support and involvement

What We Offer You

• Competitive salaries and benefits
• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company-paid life and short-term disability plans
• Supplemental life and long-term disability options
• Comprehensive wellness program
• Generous PTO package
• Great work/life balance
• Focus on creating a meaningful environment through employee engagement events
• The ability to be part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry
• Growth potential
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

Account Manager

• Makes major decisions independent of manager approval on books of insurance business for which the incumbent is responsible
• Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures
• Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts
• Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability
• Stays abreast of changes in the insurance industry and other external conditions that may impact their clients
• Makes appropriate recommendations to clients in response to those changes independent of manager approval
• Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve
• Negotiates with underwriters and carriers
• Troubleshoots claims and billing issues
• Responsible for overall retention of accounts in assigned book of business
• Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals
• Identifies and follows-up on cross-selling opportunities when appropriate
• Manages, organizes, and conducts client meetings when necessary
• Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary
• Ensures the accuracy of data in those systems
• Travels on company business as required
• Prepares reports for management as required
• Supports, mentors, and trains Assistant Account Managers and Technical Assistants as necessary
• Attends industry-related continuing education training and courses
• Performs other duties and projects as assigned

Requirements

• At least 5 years of experience and demonstrated proficiency in an insurance Account Management role in required lines
• Excellent oral and written English communications skills
• Superior customer service and problem-solving skills
• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
• Ability to work in a team environment
• Ability to work a regular, full-time work schedule at HUB’s facility(s) and ability to travel on business when required
• Licensing or certification requirements: FL 2-20 P&C License, current with all necessary CE credits in required lines and states, professional designation highly desirable (CIC, AAI, ARM)