Commercial Lines Account Manager

Essential Functions

• Provides technical support to P&C Producers; specifically in managing client needs, analyzing coverage forms and quotations
• Accompanies P&C Producers on client and prospect meetings as requested
• Completes client applications in coordination with P&C Producers; submits applications to eligible and appropriate carriers; follows up to ensure timely receipt of quotations, endorsements, and policies
• Orders and issues binders, certificates, policies, endorsements, and other related items; verifies their accuracy; forwards them to client with appropriate correspondence with the assistance of the Associate Account Consultant.
• Determines if direct billing, agency billing or premium financing is appropriate and invoices accordingly
• Processes renewals in coordination with P&C Producers according to agency procedures. Occasionally takes lead in renewal meeting with the client, strategy determination, marketing and carrier negotiations
• Reviews audits of policies; verifies accuracy and facilitates corrections, as needed, between client and carrier
• Verifies policy and policy change information, facilitating corrections when necessary
• Processes incoming mail and phone requests, responding promptly and appropriately
• Uses agency credit and collection policy in invoicing and pursuing prompt payments; request cancellations from the carrier according to agency standards
• Determines reasons for requests for cancellations; acts to save accounts; notifies P&C Producers
• Processes and following up on cancellation requests to carriers to ensure accurate and timely resolution; maintains agency in financial equity whenever possible
• Identifies exposure to loss and recommends appropriate coverages in coordination with P&C Producers
• Prepares premium allocations for clients as needed

Competencies and Qualifications

• Ability to analyze complex insurance situations, needs and options and communicate these options both verbally and in writing in a clear, concise manner
• Ability to understand written and oral communication and interpret abstract information
• Knowledge of insurance products and usages
• Knowledge of insurance markets and reference to markets
• Knowledge of insurance rating and underwriting procedures
• Strong computer skills with proficiency in Outlook, Excel, Word and AMS-360
• Ability to direct others
• Ability to work independently and take the lead on all elements of client servicing when necessary
• Advanced negotiation and presentation skills
• Excellent communication skills
• Ability to manage tight deadlines

Education and Experience

• Bachelor’s degree with a minimum of 2 years insurance experience
• Property, Casualty Producers License