Commercial Lines Account Executive, Program Administration

Position Summary

The Commercial Lines Account Executive, Program Administration provides operational and client service support to the Program Director by coordinating workflows, team execution, and service delivery across the team. This role balances account management responsibilities with team coordination and operational oversight, ensuring efficient execution, SLA adherence, and consistent service standards. This individual also serves as a key resource and mentor for Account Managers and Customer Service Managers (CSMs), promoting collaboration, accountability, and high-quality client service.

Client & Account Management Responsibilities

• Maintains and services a select book of commercial insurance accounts
• Provides prompt, accurate, and professional service to clients, producers, carriers, and internal team members
• Serves as a key resource and mentor for Account Managers and Customer Service Managers (CSMs)
• Supports producers with account servicing activities, renewals, proposals, and coverage- related requests
• Prepares proposals, applications, summaries of insurance, and related client documentation
• Covers renewals, remarketing efforts, policy changes, and service requests
• Maintains accurate electronic documentation and account records
• Serves as a resource for resolving operational and service-related issues
• Aids in educating clients regarding coverage, audit procedures, exclusions, and exposures as appropriate
• Escalates complex technical coverage questions and large account strategy concerns to the Program Director as appropriate

Operational Leadership Responsibilities

• Provides day-to-day support and guidance to Account Managers and Customer Service Managers (CSMs)
• Supports adherence to agency service standards, workflows, and Standard Operating Procedures (SOPs)
• Aids in maintaining accountability for timely follow-up, documentation, and client service expectations
• Maintains workflow activity and service timelines within agency systems to support SLA compliance
• Serves as a resource for resolving operational and service-related issues
• Aids in onboarding, training support, and workflow consistency for team members
• Participates in candidate interviews and provides hiring feedback to leadership
• Conducts periodic file reviews and workflow audits to support quality control and compliance standards
• Coordinates PTO coverage planning and workload balancing to help ensure continuity of service
• Reviews operational reporting and workflow activity to identify trends and improvement opportunities
• Helps promote a positive, collaborative, and team-oriented service environment
• Partners closely with the Director of Service Delivery & Compliance to support operational consistency, service standards, and compliance expectations

Core Competencies

• Ability to Analyze and Solve Problems
• Attention to Detail
• Communication Skills
• Timely Task Completion
• Team Collaboration
• Client Focus
• Dependability
• Creative Thinking
• Organizational Skills
• Adaptability

Experience & Education

• 8+ years of Commercial Property & Casualty Insurance experience required
• Ledgers, workflow coordination, or operational support experience preferred

Licensing and Credentials

• Active General Lines or Property & Casualty license required
• Applied Epic experience preferred; experience with comparable Agency Management Systems (AMS) acceptable
• Proficiency in Microsoft Excel, Outlook, Word, and related business applications

Benefits & Compensation

Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing. Employee Wellness Program Company paid holidays, plus PTO