Commercial Lines Account Executive, Program Administration

Position Summary: The Commercial Lines Account Executive, Program Administration provides operational and client service support to the Program Director by coordinating workflows, team execution, and service delivery across the team. This role balances account management responsibilities with team coordination and operational oversight, ensuring efficient execution, SLA adherence, and consistent service standards. This individual also serves as a key resource and mentor for Account Managers and Customer Service Managers (CSMs), promoting collaboration, accountability, and high-quality client service. Client & Account Management Responsibilities: Maintains and services a select book of commercial insurance accountsProvides prompt, accurate, and professional service to clients, producers, carriers, and internal team membersSupports producers with account servicing activities, renewals, proposals, and coverage- related requestsPrepares proposals, applications, summaries of insurance, and related client documentationCoordinates with clients and carriers regarding renewals, remarketing efforts, policy changes, and service requestsMaintains accurate electronic documentation and account recordsSupports timely follow-up and completion of outstanding service and renewal itemsAssists in educating clients regarding coverage, audit procedures, exclusions, and exposures as appropriateEscalates complex technical coverage questions and large account strategy concerns to the Program Director as appropriate Operational Leadership Responsibilities: Provides day-to-day support and guidance to Account Managers and Customer Service Managers (CSMs)Help coordinate workflow priorities and monitor service timelines across the teamSupports adherence to agency service standards, workflows, and Standard Operating Procedures (SOPs)Assists in maintaining accountability for timely follow-up, documentation, and client service expectationsMonitors workflow activity and service timelines within agency systems to support SLA complianceServes as a resource for resolving operational and service-related issuesAssists with onboarding, training support, and workflow consistency for team membersParticipates in candidate interviews and provides hiring feedback to leadershipConducts periodic file reviews and workflow audits to support quality control and compliance standardsCoordinates PTO coverage planning and workload balancing to help ensure continuity of serviceReviews operational reporting and workflow activity to identify trends and improvement opportunitiesCollaborate with leadership on process improvement initiatives and service enhancementsHelps promote a positive, collaborative, and team-oriented service environmentPartners closely with the Director of Service Delivery & Compliance to support operational consistency, service standards, and compliance expectations Core Competencies: Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely mannerAttention to Detail: A strong focus on completing tasks and projects accurately and thoroughlyCommunication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiencesTimely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectivelyTeam Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goalsClient Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfactionDependability: Acknowledgment of the importance of being present and punctual.Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcomeOrganizational Skills: Capability to prioritize tasks and manage multiple projects simultaneouslyAdaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment Experience & Education: 8+ years of Commercial Property & Casualty Insurance experience requiredLeadership, workflow coordination, or operational support experience preferred Licensing and Credentials: Active General Lines or Property & Casualty license required Systems: Applied Epic experience preferred; experience with comparable Agency Management Systems (AMS) acceptableProficiency in Microsoft Excel, Outlook, Word, and related business applications Physical Requirements: Ability to lift 25 poundsRepeated use of sight to read documents and computer screensRepeated use of hearing and speech to communicate on telephone and in personRepetitive hand movements, such as keyboarding, writing, 10-keyWalking, bending, sitting, reaching and stretching in all directions Benefits & Compensation: Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing. Employee Wellness Program Company paid holidays, plus PTO Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members. Applications will be accepted until the position is filled