COMMERCIAL LEAD TECHNICIAN

About the Role

The Commercial Lead Technician provides technical installation, completion, and closeout of projects, acting as the client’s onsite project interface throughout the installation process. They mentor and train other technical staff and may serve as Project Foreman on larger, complex projects.

Responsibilities

• Install systems through final testing, ensuring quality and functionality to meet timely completion and maximum performance standards.
• Dump control system programs/code, DSP, and make final tweaks to installation projects.
• Conduct pre‑installation site surveys when needed.
• Build, inspect, and test fabricated racks in‑house or onsite at client locations.
• Perform post‑project walkthroughs with clients.
• Provide client training and system overviews.
• Install and quality‑check rigging/mounting of equipment and displays.
• Test, quality‑control, and help train on structured cabling installation, including pulling, terminating, and testing AV/network category cables, HDMI, control, and audio cables.
• Test, quality‑control, and help train on installation of all AV equipment (audio/video conferencing, distributed audio, digital signage, sound reinforcement, control systems, presentation systems).
• Restock and inventory van equipment/consumables daily when assigned a vehicle.
• Manage onsite technicians and assist the Installation Manager/Project Manager with overall project needs.
• Identify and solve issues that could impact the project.
• Provide daily updates to the team and maintain effective communication.
• Work with the Project Manager to ensure deliverables, milestones, close‑out documentation, and punch‑list items are met.
• Perform system‑level diagnostics, troubleshoot, and report issues to leadership.
• Return RMA/DOA product to the warehouse promptly and undamaged.
• Communicate with Project Managers on personnel performance issues related to quality, training, and technical deliverables.
• Follow all safety guidelines of Texadia Systems and client requirements.

Qualifications

• Ability to configure IP‑based AV devices, including EDID and HDCP settings.
• Ability to configure/modify control and DSP system programs.
• Strong independent thinking and problem‑solving skills.
• Impeccable wiring and termination skills with proper, safe installation techniques for all AV equipment.
• Proficiency in reading and interpreting wiring, elevation, and construction drawings.
• Demonstrated planning, organizing, and implementation abilities to meet project due dates.
• Excellent written and oral communication skills.
• Strong interpersonal and customer‑service skills.
• Experience reading/understanding architectural, electrical, structural, and AV system drawings.
• Teachable disposition and willingness to pursue continuing education.
• Flexibility to work outside the job description when needed.
• Extensive experience in a team‑oriented, collaborative environment.
• Experience managing crews and the ability to work independently.
• Clean driving record and ability to pass a background check.
• Analytical, deductive reasoning, and troubleshooting abilities.
• Excellent computer and network knowledge.
• Strong coaching, mentoring, and leadership capabilities.
• Self‑starter with keen attention to detail and pride in work quality.
• Ability to prioritize and execute tasks under high‑pressure conditions.
• Willingness to travel for out‑of‑town projects, including overnight stays.
• Availability to work day, evening, or weekend shifts as required.

Education, Certification and Experience

• Minimum high school diploma or GED; degree in electronics, computer science, audio, or technology is a plus.
• At least 4 years of experience installing, programming, and configuring AV components in commercial and/or residential environments.
• Structured wiring, project installation, mounting/structure, control system, networking, and DSP experience required.
• 3–5 years of experience completing and managing technical installation of audiovisual systems, including rack fabrication, site preparation, termination, calibration, and control system implementation.
• Crestron and Biamp experience is a plus.
• Infocomm CTS, CTS‑I, CTS‑D or CEDIA ESC, ESC‑T, ESC‑N certifications; additional manufacturer certifications are a plus.
• Candidates without certifications must obtain them within an agreed timeframe.
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint).

Physical Demands

• Sitting for extended periods.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other office equipment.
• Standing, walking, stooping, kneeling, crouching, or crawling for extended periods.
• Occasional climbing or balancing.
• Ability to regularly lift and transport up to 10 lb; frequently lift or transport moderately heavy equipment up to 50 lb.
• Hearing and vision within normal range.

Work Environment

The role frequently involves exposure to outside weather conditions while moving equipment between warehouse and vehicle, and occasional work at heights using ladders or scaffolding. Noise levels are generally moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.