Commercial Kitchen Equipment Service Technician - Houston

About the role

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence.

The Service Technician reports to the Service Manager, located in Houston, TX, field‑based full‑time. This role is responsible for diagnosing, repairing and maintaining commercial cooking equipment within customer facilities, ensuring equipment reliability, food safety, and operational continuity for restaurants, healthcare facilities, hospitality, education, and other foodservice operations supported by TriMark USA.

Responsibilities

• Troubleshoot and repair gas and electric cooking equipment including ranges, ovens, griddles, fryers, broilers, steamers, kettles, and combi ovens
• Diagnose electrical, mechanical, and gas-related issues using schematics and diagnostic tools
• Replace defective components such as thermostats, gas valves, heating elements, ignition systems, control boards, and safety devices
• Ensure compliance with manufacturer specifications and safety standards
• Perform routine preventative maintenance to extend equipment life and reduce downtime
• Calibrate temperature controls and test safety mechanisms
• Provide professional, on‑site customer support
• Clearly explain repair findings, recommendations, and preventative measures
• Complete service documentation accurately and in a timely manner
• Maintain strong relationships with clients and internal dispatch teams
• Follow all OSHA, local, and company safety standards
• Ensure job sites are clean and safe before departure

Requirements

• 1‑2+ years of experience servicing commercial cooking equipment (hot side)
• Strong understanding of gas systems, electrical components, and mechanical systems
• Ability to read wiring diagrams and service manuals
• Valid driver’s license with clean driving record
• Ability to lift 75+ pounds and work in confined or high‑temperature environments

Preferred qualifications include CFESA certification, factory training on major hot‑side manufacturers, basic refrigeration equipment knowledge, and experience in foodservice, hospitality, or institutional environments.

Skills

• Technical troubleshooting expertise
• Strong customer service orientation
• Accountability and ownership
• Team collaboration
• Time management and route efficiency
• Attention to detail and safety awareness
• Ability to work independently with minimal supervision