Commercial Issues Management Director - Team Leader

Department Overview

Our team sits at the center of how the Commercial Bank fixes risk across lending, credit, treasury, payments, onboarding, and operations—leading issues from problem definition through control effectiveness and sustainable resolution. From control breakdowns and regulatory findings to client risk, process failures, and data issues, we focus on root cause and control design to prevent recurrence. Closing an issue is easy. Building controls that hold is leadership. This role leads a team of Issue Managers, drives remediation, and influences senior stakeholders to deliver fixes that last.

Responsibilities

• Manages programs with a moderate to high level of regulatory oversight
• Manages programs with a moderate to high risk profile
• Oversees overall and consolidated program financials, benefits realization analysis and manages the overall program budget
• Considered as a subject matter expert within the LoB with comprehensive knowledge of the practices, procedures and principles of project / program management
• Typically leads the delivery of up to Tier 2 programs with a moderately high to high complexity profile
• May on occasion lead the delivery of Tier 1 programs
• Directly manages a team of Project Managers / Business Analysts and / or Specialized Resources to ensure talent needs and capabilities are developed to support long term goals for the unit
• Provides strategic guidance to business / functional leaders to ensure escalated concerns or regulatory or governance related program issues are appropriately managed

Requirements

• Bachelor's degree required
• Project Management Certification required
• 10+ years relevant experience
• Comprehensive knowledge of the practices, procedures and principles of project management
• Exposure to financial management with respect to tracking, forecasting and managing project budgets
• Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills
• Strong facilitation skills
• Commitment to team skills development and ability to attract top talent
• Team player with ability to build and maintain strong working relationships with internal and external partners
• Ability to create and foster a cohesive team, and promote a positive work environment for all employees
• Ability to think strategically and possess strong business acumen
• Proven ability to stay focused under pressure, demonstrating resilience in challenging situations
• Experienced change agent, able to guide cross-functional teams through complex change from concept to execution
• Comfortable with ambiguity and ability to cope with rapid change
• Strong leadership skills – lead by example, champion change and develop a highly motivated team to consistently exceed expectations
• Good judgment – ability to determine which issues to escalate vs. to resolve independently, and provide suggestions for possible resolution

Pay

$115,440 - $144,040 USD

Schedule

40 hours per week