Commercial Insurance Account Manager

About the role

Seeking a highly motivated and dynamic Commercial Insurance Account Manager to join a growing team. This role involves managing and nurturing client relationships, providing exceptional customer service, and delivering tailored commercial insurance solutions. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced environment. This position offers opportunities for professional growth and leadership development.

Responsibilities

• Serve as the primary contact for a portfolio of commercial insurance clients.
• Build and maintain strong client relationships, understanding their business needs and providing customized insurance solutions.
• Manage policy renewals, endorsements, and cancellations with accuracy and adherence to timelines.
• Collaborate with insurance carriers to negotiate terms, secure quotes, and address underwriting requirements.
• Educate clients on policy coverages and risk management strategies to support informed decision-making.
• Address and resolve client inquiries, concerns, and claims with a focus on delivering a seamless customer experience.
• Maintain up-to-date client records, ensuring compliance with company processes and regulatory standards.
• Identify opportunities for upselling additional coverage or expanding lines of business.
• Stay informed about industry trends, regulations, and market conditions to offer proactive client guidance.
• Work collaboratively with internal teams to contribute to continuous process improvement and achieve departmental goals.

Requirements

• Proven experience as a Commercial Insurance Account Manager or similar role in the insurance industry.
• In-depth knowledge of commercial insurance products, policies, and procedures.
• Strong understanding of compliance and regulatory guidelines in the insurance industry.
• Exceptional interpersonal and communication skills with a customer-centric mindset.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Proficient in using insurance agency management systems and other relevant software tools.
• Strong analytical and problem-solving skills with attention to detail.
• Holds an active P&C (Property and Casualty) insurance license.
• Bachelor's degree in Business Administration, Finance, or a related field (preferred but not required).