Commercial Information Systems Administrator III

About the role

This individual supports various loan originations systems at NW Bancshares Processing Center.

Responsibilities

• Ensure accuracy while meeting service level agreements and benchmarks
• Respond to internal and external customer inquiries with exemplary customer service
• Collaborate with key strategic partners (Third party vendors, Compliance, Legal, Credit, and Lending departments)
• Support system releases and testing of new products and services; troubleshoot issues and challenges
• Lead any acquisition activities as needed
• Maintain updates to department procedures and user guides
• Remain current on relevant system enhancements and updates
• Participate in department talent recruiting efforts and interviewing process
• Design, develop, and facilitate department training

Qualifications

• Bachelor's Degree in Business Administration/Finance
• 6 - 8 years Banking experience in the area of lending
• 6 - 8 years Customer Service experience
• Experience as a System Administrator for nCino, Baker Hill, or LaserPro

Skills

• Compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department
• Work as part of a team
• Support department manager in addressing audit related questions or findings
• Support the departments disaster recovery testing efforts as needed

Benefits

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.