Commercial Implementation Intern (Spring 2027)

About Zipline: Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real‑world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About the role

The Commercial Implementation team plays a critical role in ensuring the successful launch and ongoing success of Zipline’s commercial operations. The team defines commercial workflows and compliance processes, tests and validates new features and procedures at test sites and partner sites, creates training materials and onboarding playbooks, and identifies and addresses operational gaps to deliver a smooth and successful P2 experience for all commercial operations. The Commercial Implementation team is deeply knowledgeable in every step of the process from order placed to successful delivery, and works with internal and external partners to optimize the experience for operators and customers. We build the processes against which our teams and our Partners’ teams will execute operating the Zipline Network. Commercial Implementation team members work across all Zipline partner verticals and test sites. Site launch, training, and ownership will be determined by a combination of partner type and location.

As Project Manager on the Commercial Implementation team you will focus on designing, optimizing, and maintaining the workflows that enable seamless partner onboarding, integration, and ongoing operations. Your primary role will be to ensure efficiency, scalability, and compliance while aligning with the team’s mission of delivering exceptional partner experiences.

Responsibilities

• Design, develop, and implement internal business processes - examples include document change management system and system for collecting subjective customer feedback
• Map out existing processes to understand their flow and identify inefficiencies
• Identify process bottlenecks and inefficiencies, and recommend solutions for continuous improvement
• Collaborate with the Product, Enterprise Systems, Customer Success, and engineering to implement workflows
• Monitor process performance, track key metrics, and report on process outcomes
• Document and maintain up-to-date process workflows, guidelines, and SOPs

Qualifications

• Experience in project management, operations, or related roles, preferably in a fast‑paced or complex environment
• Proven track record of working with product, engineering, and customer success teams to align processes with business goals
• Strong communication and stakeholder management skills to drive collaboration and alignment
• Practical experience in analyzing, mapping, and reengineering workflows
• Ability to gather, analyze, and interpret data to inform process improvements and measure success
• Strong organizational skills to manage multiple initiatives and ensure process documentation is comprehensive and accessible
• Reliable vehicle access to travel to our test sites
• Willingness to travel 1‑2 times to out of state commercial sites
• Note: Zipline is unable to sponsor work visas for applicants to this position.

Benefits

• Relocation support
• Housing stipend
• Overtime pay
• Paid sick time
• Other benefits, where applicable and subject to local requirements

Pay

The hourly rate for this internship is $34 per hour.

Schedule

This internship is a full‑time position, in‑person at our South San Francisco office. The Spring 2027 internship runs from January 2027 to April 2027. Requires reliable vehicle access to travel to test sites and willingness to travel 1‑2 times to out‑of‑state commercial sites.