Commercial Implementation Intern (Summer 2027)

About the role

Zipline is the world’s largest and most experienced drone delivery service, on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. The company designs, builds, and operates the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Operating on four continents, Zipline makes a delivery somewhere in the world every 30 seconds and has completed millions of deliveries, including blood, vaccines, medical supplies, food, and retail products. Customers include major healthcare systems, governments, retailers, restaurants, and global businesses that rely on Zipline to save lives, reduce emissions, increase economic opportunity, and provide fast point‑to‑point delivery. The drone represents only 15% of the system built to enable seamless, reliable, global operations; the system strengthens supply chains, reduces congestion, and gives people time back. With over 140 million commercial autonomous miles flown safely, Zipline is redefining access to healthcare, consumer products, and food worldwide. The Commercial Implementation team defines commercial workflows and compliance processes, tests and validates new features and procedures at test and partner sites, creates training materials and onboarding playbooks, and identifies and addresses operational gaps to deliver a smooth partner‑to‑partner experience. The team works with internal and external partners to optimize the experience for operators and customers, building the processes against which Zipline and partner teams execute operations across all verticals and test sites. As a Project Manager on the Commercial Implementation team, you will focus on designing, optimizing, and maintaining the workflows that enable seamless partner onboarding, integration, and ongoing operations, ensuring efficiency, scalability, and compliance while aligning with the team’s mission of delivering exceptional partner experiences.

Responsibilities

• Design, develop, and implement internal business processes (examples include document change management system and system for collecting subjective customer