Commercial HVAC Service Technician IV

Key Responsibilities

• Trains other technicians, performs service work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning.
• Works under the direction of the Field Supervisor and/or management to perform commercial service and maintenance calls.
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner.
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner.
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks.
• Completes routine maintenance and equipment cleaning as needed or required.
• Uses hand-held device to record all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner.
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability.
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for.
• Represents the company professionally, honestly, and ethically in all business matters and activities.
• Follows standard procedures and processes, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed.
• May be responsible for completing material requisition forms and related administrative activities.
• Aids the Field Supervisor or management with site supervision, planning, and estimating.
• Aids the Field Supervisor or management with completing quality audits on selected service calls to ensure superior performance, quality, and customer satisfaction.
• Trains other service/maintenance/install technicians in technical skills and company procedures, as assigned.
• Performs similar/other duties as needed or assigned.

Health & Safety Roles and Responsibilities

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately.
• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately.
• Corrects substandard acts or conditions within area of control.
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s).
• Complies with the general rules as prescribed by company program(s) procedure(s).
• Operates devises or equipment as prescribed by company program(s) or procedure(s).
• Participates in any safety initiatives, teams, or committees.
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately.
• Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents.
• Does not perform any act that may endanger the safety or well-being of others.
• Does not engage in any pranks, contests, or rough boisterous behavior.
• Works in compliance with applicable legislative requirement.