Commercial HVAC Service Technician

About the role

Service Area: Boston, MA and surrounding area. CaptiveAire is the nation’s leading manufacturer of commercial kitchen ventilation systems, now offering a complete solution of fans, heaters, ductwork and HVAC equipment. Our primary purpose is to provide fully integrated, sustainable HVAC Systems. With over 40 years of industry leadership, we deliver innovative technologies, unmatched service, competitive pricing, and rapid lead times. Our mission is to provide the highest quality products and service to our users at the lowest possible price. We are strongly committed to employee development through continuous education, product‑specific training, and company‑developed technical videos. Safety is our number one priority; employees receive extensive safety training and all necessary equipment to maintain safe working conditions at all times.

“What I love about CaptiveAire is that we are constantly raising industry standards and at the forefront of innovation utilizing new technologies and implementing new procedures to provide the best product to our customers.” – Field Service Technician
“I love that CaptiveAire gives back as much as you put in. We are constantly on the rise in the industry and there is always something new to be learned.”- Field Service Technician
“I enjoy the challenges that arise as a service technician and being able to see the satisfaction in the customer's eyes when I tell them the issue has been resolved.” – Field Service Technician

Responsibilities

• Commissioning of CaptiveAire Equipment: verifying CAS products operate as designed by testing airflows, reviewing installations, testing product functions by connecting laptops and running automated tests, and physical testing of all equipment.
• Service & Repair: troubleshoot, diagnose, service, and repair commercial HVAC/R systems.
• Maintenance: develop, maintain, and perform routine preventive maintenance on various commercial mechanical systems to ensure optimal efficiency and operation.
• Diagnostics: read and interpret electrical schematics, mechanical blueprints, and technical manuals to diagnose complex system issues.
• Customer Care: communicate clearly and professionally with facility managers, property owners, and team members regarding system status, required repairs, and maintenance recommendations.
• Compliance & Safety: adhere to EPA regulations and company safety standards at all times (safety‑sensitive position).

Requirements

• Minimum 2 years of hands‑on experience servicing commercial HVAC systems, or related experience.
• Valid Driver’s License with a clean driving record (required).
• OSHA 10 Certification (suggested).
• EPA Universal Certification (suggested).

Qualifications

• New hire training requires a 1‑week course at our R&D facility in Pennsylvania.
• Ability to travel is required.
• Clean and professional appearance: company uniforms are provided and required.

Skills

• Technical: strong understanding of single/three‑phase electrical systems, ability to read commercial wiring schematics, knowledge of refrigeration cycles.
• Soft: excellent troubleshooting skills, attention to detail, strong verbal/written communication skills, safety‑minded mindset.
• Physical: ability to lift independently up to 50 lbs., work on ladders/roofs, in tight spaces, and perform work in varied weather conditions.

Benefits

• Health & Wellness: medical, dental, vision coverage; $100,000 life insurance and long‑term disability with medical election; Employee Assistance Program.
• Financial Benefits: 401(k) with employer match; Flexible Spending Account (FSA).
• Time Off: nine (9) paid holidays; Paid Time Off (PTO) for vacation, personal, bereavement, and sick days, based upon tenure.
• Recognition & Rewards: Tenure Award; Employee Referral Bonus.
• Company‑Provided Equipment: uniform shirts; safety footwear and prescription safety eyewear subsidy; work vehicle with gas card, tools and technical equipment including iPhone, iPad/laptop.

Pay

• Salary starting at $70,000/year and up based on experience.
• $4,000 signing bonus.
• Monthly bonus based on productivity and profits.
• Overtime potential.

Schedule

Stable schedule: full‑time, year‑round.