Commercial HVAC Service Technician
AIR Control Concepts · Charlotte, NC · 3 wk ago
On-siteSales$25–$45/hrFull-time
About
AIR Carolinas – A member of the AIR Control Concepts family.
Job Title: Commercial HVAC Service Technician
Operating Company: AIR Carolinas
Job Location: Charlotte, NC
FLSA Status: Non-Exempt
Pay Range: $25-45/hour
Essential Duties and Responsibilities
- Service, Troubleshooting & Optimization – Diagnose and resolve issues on a variety of commercial HVAC systems. Perform preventative maintenance and fine-tune system performance for energy efficiency and reliability.
- Customer Relationship Management – Build and maintain strong client relationships by addressing service concerns, recommending improvements, and delivering high-quality communication and support.
- Communication & Documentation – Coordinate with internal teams to ensure efficient scheduling and follow-up. Accurately complete service reports, work orders, and related documentation in a timely manner.
- Vehicle & Equipment Readiness – Maintain a clean, organized, and well-stocked service vehicle. Ensure personal tools and equipment are kept in optimal working condition.
- Training & Mentorship – Stay up to date through ongoing technical training. Serve as a resource and occasional mentor to junior technicians in the field.
- Safety & Compliance – Follow all safety guidelines and regulatory requirements as outlined by OSHA, the company, and customer sites.
- Emergency Response – Participate in the on-call rotation to provide after-hours support for urgent service needs.
- Other Duties as Assigned – Contribute to the team and company by stepping in where needed.
Competencies
- Technical Expertise & Problem Solving – Applies in-depth knowledge of commercial HVAC systems, tools, and technologies to troubleshoot issues and implement effective solutions. Maintains strong attention to detail and follows through on complex service tasks.
- Customer & Team Engagement – Builds trust and maintains positive relationships with customers through clear, professional communication and consistent service. Collaborates well with peers, dispatch, and management to support team goals.
- Time & Task Management – Prioritizes responsibilities effectively, manages schedules, and maximizes productivity across varying service calls and work environments.
- Adaptability & Continuous Learning – Responds well to changing job demands and field conditions. Actively participates in training and embraces new tools, technologies, and methods to stay current in the trade.
Experience and Requirements
- Minimum 5-7 years minimum commercial HVAC service experience with systems such as VRF, rooftop units, and packaged equipment.
- EPA Universal Certification required; OEM-specific training or certifications preferred.
- Skilled in diagnostics, troubleshooting, and interpreting service manuals and schematics.
- Strong communication and customer service skills with a professional, team-focused mindset.
- Valid driver’s license with clean driving record; able to pass a background check and drug screening.
- Physically capable of lifting heavy equipment, climbing ladders, and working in various field conditions, including rooftops and tight spaces.
- Willingness to participate in an on-call rotation for emergency service coverage.
Benefits
- Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being.
- Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage.
- Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
- Professional Development – Ongoing training opportunities and support for continuing education.
- Company Perks – Uniforms, vehicle and phone (as applicable), and a supportive team environment that values your expertise.
- Referral Bonus Program – Earn bonuses for referring qualified technicians who join our team.