Commercial HVAC Service Manager

Job Duties and Responsibilities

• Manage the day-to-day operations of the HVAC Service Department.
• Lead, coach, mentor, and develop service technicians to improve technical skills, productivity, and customer service performance.
• Establish performance expectations and conduct employee evaluations.
• Promote a culture of safety, accountability, teamwork, and continuous improvement.
• Build and maintain strong customer relationships.
• Serve as a primary point of contact for escalated customer concerns.
• Work closely with the Service Coordinator to plan, schedule, and dispatch service calls efficiently.
• Monitor technician productivity, labor utilization, and service performance metrics.
• Ensure service calls are completed safely, efficiently, and in accordance with company standards.
• Manage emergency service response and support technicians with complex troubleshooting situations.
• Conduct field visits as needed to support technicians and customers.

Qualifications

• 10+ years of commercial HVAC experience.
• 2-5+ years of leadership or management experience.
• Experience with rooftop units, mini splits, electric, boilers, chillers of all brands.
• Electric experience and control troubleshooting is a plus.
• Troubleshoot and repair commercial HVAC equipment.
• Valid KY Journeyman License.
• EPA Certification.
• OSHA 30 Certification.
• Welding or brazing experience preferred.
• Valid Driver’s License.
• Able to pass a background check and drug screen.

Preferred Qualifications

• Experience with ComputerEase and/or FieldEase software.
• Experience with building automation systems (BAS) and controls.
• Experience managing service agreements and preventive maintenance programs.
• Knowledge of estimating, quoting, and job costing.
• NATE certifications or other advanced HVAC certifications.
• Experience managing commercial and industrial HVAC service operations.

Physical Requirements

• Ability to lift 50+ pounds.
• Ability to work on rooftops, ladders, and mechanical rooms.
• Ability to work in varying weather conditions and confined spaces.

Schedule

Monday-Friday 7am-4pm (Rotating, on call weekends)

Benefits

• 401(k) 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance