Commercial HVAC Service Account Manager - Western North Carolina

About Carrier

Carrier Global Corporation is a global leader in intelligent climate and energy solutions, committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, Carrier improves lives, empowers critical industries and ensures safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, Carrier leads with purpose: enhancing the lives we live and the world we share. The company’s success is driven by a world-class, inclusive workforce that puts the customer at the center of everything it does. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the role

As a Commercial Service Account Manager, you will grow Carrier Commercial Service by identifying, developing and advancing opportunities across service agreements, repairs, modernizations, controls, digital solutions, rentals and other lifecycle-based offerings. This role is ideal for a high-energy, customer-focused sales professional with strong knowledge of commercial HVAC equipment and systems, the ability to understand customer business priorities, and the discipline to convert technical needs into measurable business outcomes. You will build trusted advisor relationships by helping customers optimize the performance, reliability, sustainability and lifecycle value of their building assets. You will connect Carrier services and solutions to outcomes that support capital renewal planning, reduce operating expenses, improve equipment uptime and minimize operational risk.

Role location

This role will predominantly be out in the field with customers and is based in Western North Carolina, supporting customers and growth in Newton, Hickory, Morganton and Asheville.

Role highlights

• Lucrative commission plan paired with a company car program (stipend/mileage reimbursement or dedicated vehicle)
• Access to specialized technical sales training and dedicated lead generation programs to drive new acquisitions and account growth
• Strength and resources of an industry-leading global OEM, backed by an experienced local support team
• Structured development paths to advance your career into leadership or other business areas

Responsibilities

• Develop territory plans, expand relationships with new and existing clients, and present at customer seminars to generate high-value opportunities
• Track all sales activities, prioritize high-impact leads, and accurately manage your pipeline within the CRM to consistently hit annual targets
• Assess customer buying stages to deliver tailored proposals, secure timely bookings, and negotiate service agreement renewals
• Sell the full portfolio of Carrier HVAC Service products and solutions (service agreements, repairs and modernizations)
• Create and maintain sales territory and account plans where necessary
• Present at customer seminars to develop new and existing customer relationships and opportunities
• Promote the Carrier value proposition linking customer objectives to Carrier solutions
• Utilize CRM to manage customer interactions, activities and opportunity pipeline
• Attract new customers and build share value with existing customers
• Seek out and access new service agreement opportunities with existing customers and new prospects
• Seek out or respond to repair opportunities
• Establish and build credibility with knowledge of Carrier products and solutions
• Develop and sustain customer relationships
• Articulate the value of Carrier’s offerings and how they map to customer needs
• Detect the customer’s buying stage and adjust selling approach accordingly
• Deliver effective presentations and communications
• Prioritize on best opportunities
• Respond to customer requirements in a timely manner
• Secure bookings and orders in a timely manner
• Achieve sales metrics and annual targets
• Negotiate service agreement renewals when required

Required qualifications

• High School Diploma or GED
• 2+ years of commercial HVAC sales experience, commercial HVAC service contractor experience, technical sales, sales engineering, or account management experience in HVAC, building systems, mechanical services, controls, or energy services
• Ability to lift/carry 20 lbs., climb ladders/stairs, and work safely around rooftops, mechanical rooms and elevated platforms as required
• Valid driver’s license and ability to meet company driving requirements, where applicable

Preferred qualifications

• Bachelor’s degree in Business, Engineering, Construction Management, Facilities Management or a related field
• Demonstrated success selling directly to end-user customers in commercial HVAC, mechanical services, controls, building technologies, facilities, energy services or related technical environments
• Experience selling service agreements, planned maintenance, repairs, modernization projects, controls, digital offerings or lifecycle solutions tied to operational and financial outcomes
• Ability to create trusted advisor relationships by understanding business objectives, facility priorities, asset conditions, budget drivers and risk factors

Pay

The annual salary for this position is between $79,000.00 and $158,000.00. Factors that may affect pay within this range include skills, education, experience and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days (up to 15 days); paid sick days (up to 5 days); paid personal leave (up to 5 days); paid holidays (up to 13 days); birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance