Commercial HVAC Service Account Manager

About The Role

Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)
Create and maintain Sales Territory and Account plans where necessary
Present at customer seminars to develop new and existing customer relationships and opportunities
Promote Carrier value proposition linking customer objectives to Carrier solutions
Utilize CRM to manage customer interactions, activities, and opportunity pipeline
Experienced seller in attracting new customers as well as building share value with existing customers
Able to seek out and access new service agreement opportunities both with existing customers and new prospect customers
Able to seek out or respond to repair opportunities
Establishing and building credibility with knowledge of Carrier products/solutions
Clearly articulate the value of Carrier’s value offerings and how they map to the customers’ needs
Able to detect the Customer’s buying stage and adjust selling accordingly
Educate and communicate effectively with customers
To effectively negotiate service agreement renewals when required

Job Responsibilities

• Create and maintain Sales Territory and Account plans where necessary
• Present at customer seminars to develop new and existing customer relationships and opportunities
• Promote Carrier value proposition linking customer objectives to Carrier solutions
• Utilize CRM to manage customer interactions, activities, and opportunity pipeline
• Experienced seller in attracting new customers as well as building share value with existing customers
• Able to seek out and access new service agreement opportunities both with existing customers and new prospect customers
• Able to seek out or respond to repair opportunities
• Establishing and building credibility with knowledge of Carrier products/solutions
• Clearly articulate the value of Carrier’s value offerings and how they map to the customers’ needs
• Able to detect the Customer’s buying stage and adjust selling accordingly
• Educate and communicate effectively with customers
• To effectively negotiate service agreement renewals when required

Required Qualifications

• High School Diploma/ GED
• 3+ years of sales experience in a technical industry or 4+ years of Commercial HVAC technician experience
• Must be able lift/carry 20 lbs, climb ladders/stairs, and be comfortable working on roofs/platforms

Preferred Qualifications

• High School Diploma/ GED
• 3+ years of sales experience in a technical industry or 4+ years of Commercial HVAC technician experience
• Must be able lift/carry 20 lbs, climb ladders/stairs, and be comfortable working on roofs/platforms
• Previous experience in selling service agreements
• Demonstrates ability to introduce others to cross sell and upsell within their base of customers
• Ability to work in a highly team-oriented and dynamic environment
• Demonstrated ability to identify opportunities to proactively sell preventative repair / upgrade packages
• Self-motivated and able to manage many simultaneous projects and responsibilities
• Experience using CRM software and Microsoft tools
• Outstanding sales/negotiation skills and goal-orientated with strong time management and organizational skills
• Demonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customers

Pay Range

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

• Short-term cash incentives, subject to plan requirements

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

Contact Information

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