Commercial HVAC Service Account Manager - Richmond/Roanoke

About the role

As a Commercial Service Account Manager, you will be responsible for growing Carrier Commercial Service by identifying, developing, and advancing opportunities across service agreements, repairs, modernizations, controls, digital solutions, rentals, and other lifecycle-based offerings. This role is ideal for a high-energy, customer-focused sales professional with strong knowledge of commercial HVAC equipment and systems, the ability to understand customer business priorities, and the discipline to convert technical needs into measurable business outcomes. The successful candidate will build trusted advisor relationships with customers by helping them optimize the performance, reliability, sustainability, and lifecycle value of their building assets. This individual will connect Carrier services and solutions to outcomes that support capital renewal planning, reduce operating expenses, improve equipment uptime, and minimize operational risk.

Location

This role will predominantly be out in the field with customers and based in the Greater Richmond and surrounding areas, supporting customers and Carrier growth in locations such as Richmond, Roanoke, etc.

What we offer

• Lucrative commission plan with unlimited potential paired with a company car program (stipend/mileage reimbursement or dedicated vehicle).
• Access to specialized technical sales training and dedicated lead generation programs to drive new acquisitions and account growth.
• Global OEM backing: strength and resources of an industry-leading global OEM, paired with an experienced local support team.
• Structured career advancement paths built to advance your career into leadership or other business areas.
• Balance of account management and new customer engagement.

Responsibilities

• Develop territory plans, expand relationships with new and existing clients, and present at customer seminars to generate high-value opportunities.
• Track all sales activities, prioritize high-impact leads, and accurately manage your pipeline within the CRM to consistently hit annual targets.
• Assess customer buying stages to deliver tailored proposals, secure timely bookings, and negotiate service agreement renewals.
• Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations).