Commercial HVAC Service Account Manager - Coastal Virginia

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, creates innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancements in temperature control, air quality and transportation, Carrier improves lives, empowers critical industries and ensures safe transport of food, lifesaving medicines and more.

About the Role

The Commercial Service Account Manager will grow Carrier Commercial Service by identifying, developing, and advancing opportunities across service agreements, repairs, modernizations, controls, digital solutions, rentals, and other lifecycle‑based offerings. This field‑based role is based in the Virginia coastline and surrounding areas (e.g., Norfolk, Portsmouth) and supports customers throughout the region. The position offers a lucrative commission plan paired with a company car program (stipend/mileage reimbursement or dedicated vehicle), comprehensive technical sales training, dedicated lead generation programs, and a structured development path toward leadership or other business areas.

Key Responsibilities

• Develop territory plans, expand relationships with new and existing clients, and present at customer seminars to generate high‑value opportunities.
• Track all sales activities, prioritize high‑impact leads, and accurately manage the pipeline within the CRM to consistently hit annual targets.
• Assess customer buying stages to deliver tailored proposals, secure timely bookings, and negotiate service agreement renewals.
• Sell the full portfolio of Carrier HVAC service products and solutions, including service agreements, repairs and modernizations.
• Create and maintain sales territory and account plans where necessary.
• Promote Carrier’s value proposition by linking customer objectives to Carrier solutions.
• Utilize CRM to manage customer interactions, activities, and opportunity pipeline.
• Attract new customers and build share value with existing customers.
• Seek out and access new service agreement opportunities with both existing and prospect customers.
• Identify and respond to repair opportunities.
• Establish credibility through knowledge of Carrier products and solutions.
• Develop and sustain strong customer relationships.
• Clearly articulate the value of Carrier’s offerings and how they meet customer needs.
• Detect the customer’s buying stage and adjust selling approach accordingly.
• Deliver effective presentations and communications.
• Prioritize the best opportunities and respond to customer requirements promptly.
• Secure bookings/orders in a timely manner.
• Consistently achieve sales metrics and annual targets.
• Negotiate service agreement renewals effectively when required.

Required Qualifications

• High School Diploma or GED.
• 2+ years of commercial HVAC sales experience, commercial HVAC service contractor experience, technical sales, sales engineering, or account management experience in HVAC, building systems, mechanical services, controls, or energy services.
• Ability to lift/carry 20 lb., climb ladders/stairs, and work safely around rooftops, mechanical rooms, and elevated platforms as required.
• Valid driver’s license and ability to meet company driving requirements, where applicable.

Preferred Qualifications

• Bachelor’s degree in Business, Engineering, Construction Management, Facilities Management, or a related field.
• Demonstrated success selling directly to end‑user customers in commercial HVAC, mechanical services, controls, building technologies, facilities, energy services, or related technical environments.
• Experience selling service agreements, planned maintenance, repairs, modernization projects, controls, digital offerings, or lifecycle solutions tied to operational and financial outcomes.
• Ability to create trusted‑advisor relationships by understanding business objectives, facility priorities, asset conditions, budget drivers, and risk factors.

Pay

The annual salary for this position ranges from $79,000.00 to $158,000.00, depending on skills, education, experience, and other unique qualifications. The pay range will not be below the applicable minimum wage.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives.
• Retirement Benefits.
• Paid time off: up to 15 days vacation, up to 5 days sick, up to 5 days personal leave, up to 13 holidays, plus birth, adoption, parental, family and medical, bereavement, jury duty, military leave, and purchased vacation.
• Short‑term and long‑term Disability.
• Life Insurance and Accidental Death and Dismemberment.
• Tax‑advantaged accounts: Health Savings Account, Health Care Spending Account, Dependent Care Spending Account.
• Tuition Assistance.
• Short‑term cash incentives, subject to plan requirements.